Service Advisor - 1st Shift

Rihm Family Companies is looking for a Service Advisor  -  1st Shift to join our growing team. The schedule will be Monday-Friday 5:30 AM to 2:00 PM with rotating Saturday shifts. Our family-owned business is driven by our 4 Es of Doing Business – Effective, Efficient, Equity and Expansion.  We look for exceptional candidates who value our mission.  If you possess a strong work ethic and an appetite for a growing industry and would like to gain experience with an established organization, please apply.

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What we offer:

• Generous Personal Time Off Plan (PTO) Holidays
• Medical, Dental, Prescription & Vision Coverage
• Health Savings Account (HSA) with Employer Contribution
• Flexible Spending Account (FSA)
• 401(k) Savings Plan 
• Employer Paid Basic Term Life and AD&D Coverage
• Employer Paid Long Term Disability Insurance
• Short Term Disability Available with Employer Contribution
• Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity)
• Company Paid Training
• Employee Assistance Program
• Company Discounts (ex. Verizon Employee Discount)
• Red Wing Shoe Safety Footwear Program

JOB SUMMARY:  Effectively and efficiently coordinates completion of customer repairs thorough RO development from opening to closing, accurate assignment of work to technician and continually updating customer with preferred communication method (phone, text, email, or face-to-face if on premises).

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

• Schedules service work for efficient and productive work outcomes
• Greets customers in a timely friendly manner
• Creates, writes and completes repair orders per truck including:
  • Documenting accurate description of customer complaints
  • References vehicle history, warranty coverage, open campaigns, etc.
  • Creates and communicates estimates – cost and time to repair - to customer
  • Determines payment methods and obtains required approvals from Credit Manager if cost exceeds current A/R status
  • Facilitates collection of A/R over 60 days if account status is insufficient (working with truck owner, not truck driver if different)
  • Obtains customer PO or documented approval and signatures from customer prior to commencing repairs
  • Explains repairs to customers on a timely basis
  • Audits repair orders for completion (customer pay and warranty ROs) and closes RO within 2 days of last touch by a technician
• Updates customers on repair status
• Up-sells when appropriate
• Coordinates customer parking
• Responds to telephone and in-person inquiries in a professional manner and in accordance with the Pledge of Excellence
• Maintains professional appearance
• Keeps work area clean
• Other duties to meet business requirements.

ESSENTIAL EDUCATION and EXPERIENCE QUALIFICATIONS:

• High School Diploma or GED
• Minimum 6 months of mechanical experience in transportation industry

KEY ATTRIBUTES / SKILLS / CHARACTERISTICS:

• Excellent interpersonal and communications skills
• Reliable/dependable
• Highly organized
• Thorough and detail oriented
• Practical knowledge and abilities to use computer and computer applications

PREFERRED QUALIFICATIONS:

• Service writing/advising experience
• CDL holder
• Background and understanding of trucks and truck equipment
• Experience working in a truck repair facility
• Customer service experience

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee may on occasion lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
• The employee is regularly required to use arms, hands and fingers to feel, grasp, push, pull or squeeze and reach.
• The employee is frequently required to stand, walk, sit, talk, climb (into trucks) and hear/listen and may on occasion stoop, kneel, balance or crouch (to assess trucks).

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and vibration.
• The employee may be exposed to fumes or airborne particles.
• The employee may be exposed to extreme temperatures and conditions due to weather.
• The noise level in the work environment is usually moderate and occasionally loud.

This job description is not designed to contain a comprehensive list of tasks, responsibilities or duties. Rihm Kenworth reserves the right to amend this document to meet legal, business and organizational requirements as necessary.

EEO Statement: Rihm Family Companies has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.