Rihm Family Companies is looking for a Mobile Service Technician / Mechanic to join our growing team. Our family-owned business is driven by our 4 Es of Doing Business - Effective, Efficient, Equity and Expansion. We look for exceptional candidates who value our mission. If you possess a strong work ethic and an appetite for a growing industry and would like to gain experience with an established organization, please apply.
BENEFITS WE OFFER :
- VERY COMPETITIVE PAY!
- Relocation Package may be available
- Generous Personal Time Off Plan (PTO) Holidays
- Medical, Dental, Prescription & Vision Coverage
- Health Savings Account (HSA) with Employer Contribution
- Flexible Spending Account (FSA)
- 401(k) Savings Plan Employer Match
- Employer Paid Basic Term Life and AD&D Coverage
- Employer Paid Long Term Disability Insurance
- Short Term Disability Available with Employer Contribution
- Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity)
- Company Paid Training
- Employee Assistance Program
- Company Discounts (ex. Verizon Employee Discount)
- Red Wing Shoe Safety Footwear Program
- Annual Tool Reimbursement Program
JOB SUMMARY : To efficiently and effectively diagnose and repair vehicles and components, including MX engines and perform other various light duty service operations on site at client locations, DOT inspection locations, or roadside. This position may work locally in a branch office or remotely from a home office depending on business needs.
ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES :
Diagnoses cause and malfunction and performs repairsAbility to handle on site service and / or redirect the service to be performed at Rihm's shop if neededExamines assigned vehicle to determine if further repairs are needed or recommendedRequired to work with little supervisionManage service calls that require more time than anticipated and communicates with supervisor and customer immediately if additional work or time is neededCreates repair orders and accurately documents all work performed on a repairAccurately documents time allocated to each repair and provides thorough descriptions of repairs performed.Accurately documents all parts used / replaced to perform any repairsSaves and tags parts for warranty or as requestedResponds promptly to Warranty Administrator for request for clarification on claims or RO'sRoad tests when needed to assure repairs handled original complaintParticipates in training as requiredKeeps abreast of manufacturer bulletinsReports tool, machinery or equipment defects to supervisorMaintains and is accountable for all dealership owned tools, materials, and equipmentAdheres to departmental guidelines for ensuring that service vehicle has the necessary inventory of materials, tools, and equipment.Maintains appearance and functionality of assigned company service vehicleUnderstands and complies with all federal, state, and local regulationsPerforms all duties and activities in a safe mannerReports any safety issues immediately to a supervisorEffectively communicates using digital devices to customers, supervisors, and shopOther duties to meet business requirements.ESSENTIAL EDUCATION and EXPERIENCE QUALIFICATIONS :
Experience in heavy and medium truck repair along with exceptional mechanical, analytical, and reasoning skillsMust be MX Engine CertifiedKEY ATTRIBUTES / SKILLS / CHARACTERISTICS :
HonestDependable and organizedResourcefulMust be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.Customer service orientedAbility to learn and perform effective roadside assistance and vehicle recovery techniquesKnowledge of geographical area and ability to read street mapsEffective time managementPREFERRED QUALIFICATIONS :
Trade school certification in automotive or truck maintenance and repairADDITIONAL
Must have valid Commercial Driver's License (Class B) or ability to acquireAbility to pass DOT drug screen and physicalMust be MX CertifiedPHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must frequently lift and / or move up to 50 pounds.Specific vision abilities required by this job include close vision, depth perception, peripheral vision, color vision and ability to adjust focus.The employee is regularly required to use arms, hands and fingers to feel, grasp, push, pull or squeeze and reach.The employee is frequently required to stand, walk, sit, stoop, kneel, crouch, or crawl and talk or hear.The employee is often required to climb and occasionally required to balance.WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is regularly exposed to outdoor weather conditions.While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and vibration.The employee may be exposed to fumes or airborne particles.The noise level in the work environment is usually moderate and occasionally loud.We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
