What are the responsibilities and job description for the Crew Member position at RIISE Hospitality?
CREW MEMBER / HOURLY
As a Crew Member you will be responsible for assisting the execution of daily operations activities at your assigned stations The following provides an overview of the basic responsibilities of a Crew Member; however, with each certification you will be qualified and expected to provide additional service in one or more additional areas. As needed, you may be assigned other duties to meet restaurant and customer needs.
General Responsibilities:
Perform tasks to ensure your assigned position is ready to open/close and/or rush-ready.
Work with the Restaurant Management team to execute position and shift requirements and communicate with crew members and Team Trainers through ongoing communication including team huddles, manager meetings, etc.
Execute position tasks and ensure compliance with all Company policies and procedures to “Exceed Customer Expectations”.
Work with the Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees.
Help execute appropriate shift-specific procedures according to DOP.
Follow up on VOC guest feedback as needed.
Use general restaurant equipment (warmer, fryer, grill, slicer etc). Work a variety of positions: Runner/Line Coordinator, Order Taker/Dining Room, Grill, Fryer, Sandwiches, Drinks, Registers/Drive-thru, Prep, Opening an Closing Responsibilities.
Qualifications:
Must be at least 16 years of age
Education: High School Diploma or equivalent preferred. Valid work permit as required.
Must be willing to obtain and maintain valid food safety certification as required.
Restaurant, retail, customer service focused, or equivalent experience preferred
Ability to multi-task while maintaining composure in a fast-paced environment. Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus. Must exhibit professionalism, composure, and discretion when expediting customers’ orders.
Working environment may involve noise and hot/cold temperatures or other elements. Must be able to stand for prolonged periods of time. Position requires the use of a headset. Frequent lifting and carrying (up to 25-50 pounds, as necessary), reaching, pushing, pulling, bending, kneeling and stooping is involved.
What You Can Expect:
Competitive hourly wage based on relevant work experience and 401K
Strong career and growth potential with defined career paths for those who pursue advanced positions and a long-term career
An excellent support network and promotion from within.
People focused culture that lives and breathes “Dave’s Values”
Personalized training, support with the tools you need to reach your goals
Comprehensive, paid training program, meal discounts, direct deposit and more!
NOTE: YOU ARE APPLYING FOR A POSTION WITH A FRANCHISEE OF WENDY'S NOT WENDY'S INTERNATIONAL CORPORATE OR ANY OF ITS AFFILIATES. IF HIRED, THE FRANCHISEE WILL BE YOUR ONLY EMPLOYER. FRANCHISEES ARE INDEPENDENT BUSINESS OWNERS AND SET THEIR OWN WAGE AND BENEFIT PROGRAMS THAT CAN VERY AMONG FRANCHISEES
