What are the responsibilities and job description for the IT Support Specialist position at RIKR Technology, LLC?
As an IT Support Specialist at RIKR, you will serve as a first-line responder, providing excellent customer service and technical support to our clients. You will be responsible for troubleshooting technical issues, guiding customers through solutions, and ensuring their satisfaction. Your ability to communicate effectively, offer professional responses, and maintain a willingness to learn will be key to your success in this role.
Key Responsibilities:
- Act as the first point of contact for customers seeking technical assistance.
- Provide prompt and professional troubleshooting support.
- Communicate clearly and effectively with customers to understand their needs.
- Resolve or escalate issues when necessary.
- Collaborate with team members to ensure a smooth customer support experience.
- Maintain a positive, customer-focused attitude at all times.
Skills and Qualifications:
- 3 Years of IT Experience
- Experience managing Google Workspace, Mosyle MDM, and similar platforms
- Experience working in Managed Services
- Strong communication skills, both verbal and written.
- A responsible, proactive approach to work.
- A willingness to learn and adapt in a fast-paced startup environment.
- Previous experience in technical support or customer service is preferred.
Ability to manage multiple tasks with flexibility and agility.
Salary : $50,000 - $65,000