Order Entry and Billing Specialist

Company Overview

RILCO, Inc. is a prominent lubricant distributor and industrial services provider headquartered in Eldridge, Iowa. Established in 1927 as Rock Island Lubricants, the company has grown to become one of the Midwest's largest wholesalers of lubricants and private-label packaging companies. RILCO offers a comprehensive range of products, including its proprietary Tec-Guard and Tec-Kool brands, and distributes well-known brands such as Shell, Pennzoil, and Quaker State. Their services encompass over 70 equipment reliability solutions, such as lubrication best practices, predictive maintenance, and on-site fluid management, catering to industrial, agricultural, construction, and retail customers.

Summary

We are currently seeking a reliable, detail-oriented Order Entry/Billing Specialist to join our team. This role is essential to supporting specific customer accounts assigned to designated programs and maintaining strong, professional relationships with both customers and vendors. The ideal candidate will be organized, proactive, and capable of managing multiple transactional processes with a high level of accuracy and care.

Responsibilities

• Enter and manage sales orders in our ERP system (NetSuite)
• Ensure timely and accurate order fulfillment, billing, and credit memo adjustments
• Set up and maintain specific customer account and shipping address information
• Enter and receive purchase orders, process vendor returns, and manage vendor bill credits
• Support purchase order billing
• Manage DFAD (Delivery For Another Distributor) order entry and gather billing documentation through Shell’s Markethub portal
• Serve as a liaison between our company and specific customers (including Shell) and their delivering distributors
• Obtain ETAs, resolve order discrepancies, and ensure clear, timely communication
• Perform administrative tasks such as document scanning and item setup support
• Build strong working relationships, monitor order timelines, and resolve issues related to delivery or product availability

Requirements

• 2–3 years of experience in an administrative, order entry, billing, or similar support role
• Strong sense of ownership and responsibility
• Highly organized and detail-focused
• Self-motivated with strong follow-through
• Strong communicator and team collaborator
• Comfortable working across multiple systems and platforms
• Associate degree in Business Administration or equivalent experience
• Experience using NetSuite preferred
• Understanding of order-to-cash processes preferred
• Familiarity with inventory transactions (inputs, outputs, FIFO) preferred

If you're a detail-driven team player who thrives in a fast-paced environment, we encourage you to apply!

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Required)

Experience:

• Administrative: 2 years (Preferred)
• Order entry: 2 years (Preferred)

Ability to Commute:

• Eldridge, IA 52748 (Required)

Ability to Relocate:

• Eldridge, IA 52748: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $21