Service Dispatcher

HVAC Service Dispatcher

Riley Plumbing Heating & Air is a locally owned and operated company serving communities of the Carson Valley and surrounding areas for over twenty years. We provide steady year-round work, great compensation, and a vast array of development opportunities. We are striving to be an employer of choice and help our people build careers instead of just having a job. Join our fast-growing company & work with the best!

We are looking for a Service Dispatcher to join our team! The candidate we are looking for must be an excellent communicator, have a positive attitude, and be self-motivated. Must be flexible, able to multi-task, and have the capacity to work calmly in a fast-paced environment.

Work Hours: This position requires weekend availability. The standard schedule is Thursday to Monday, 7:00 AM - 4:00 PM, with a one-hour lunch break from 11:00 AM to 12:00 PM. Occasional overtime may be required.

Pay Scale: Up to $25 per hour depending on experience

Our Benefits:

• 50% employer-paid medical insurance for employee
• 50% employer-paid dental insurance for employee
• 50% employer-paid vision insurance for employee
• 6 Paid Holidays throughout the year
• 40 hours PTO after the 1st year, 80 hours PTO after 5th year
• 3 days of Sick PTO after the 1st year

Position Summary: Maintain the service technicians' daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing.

Required Qualifications:

• Advanced customer service skills
• Ability to multi-task
• 2 years related experience and/or training in customer service or dispatching
• Intermediate computer skills (proficiency with MS Word, Excel, Outlook)
• Geographical knowledge of service area or map reading skills
• Experience with Service Titan software is preferred
• Knowledge of the industry is recommended but not required
• High school diploma or general education degree (GED)
• Well-organized and ability to work independently

Qualifications desired:

• Working knowledge of the HVAC industry
• 2 years of HVAC dispatching experience
• 3 years of dispatching experience
• Excellent verbal skills
• Professional phone skills
• Strong interpersonal skills
• Energetic personality