What are the responsibilities and job description for the Onboarding Specialist position at Rilla?

Who we are

Rilla's the leading virtual ridealong software for outside sales and service. Think HVAC, windows, real estate, and other sales people who talk to customers face to face.

They talk, our mobile app records their conversations, and our AI automatically transcribes and analyzes their conversations to help them improve their sales.

Our vision is to bring the power of conversation intelligence from the Zoom meeting and the call center to the more than 10M sales people who work offline.

We're growing 20% MoM, have dozens of customers including Fortune 500 companies, Net Revenue Retention above 170%, an NPS higher than the iPhone's, and we are profitable!

We are one of the fastest-growing startups in the world right now and in history.

We're backed by Byron Deeter (one of the best investors of all time) from Bessemer Venture Partners, the top Cloud investor in the world.

And we're a Cloud 100 Rising Star company.

The Onboarding Specialist

We're building out a small team of extremely competent customer success professionals to accelerate world-class adoption of our product for our customers. This role is at the front-lines of our existing business pipeline, and is one of our largest drivers of retention and growth.

Success in this role is critical for driving one of our most important metrics, Net Revenue Retention, and serves as the perfect on-ramp for Customer Success or Account Management.

The main responsibilities :

Become a leading expert on coaching and productivity
Perform 1 : 1 onboardings with our customers
Upgrade our customers' workflows; help them love the brand
Build longer term customer relationships to foster brand loyalty
Experiment with new onboarding flows to accelerate growth
Identify and report issues with the customer experience
Provide design and product input to the first-time user experience
Drive adoption throughout our customer's management teams and organizations

Who you are

Experience : 2 years experience in a high-velocity customer-facing role, for example, onboarding, implementation, sales, or customer success. You have a deep interest in teaching and coaching software.

Communication : You can clearly explain complex topics in person and in writing.

Empathy : You understand how your customers succeed. You step into their shoes and show them you care.

Curiosity : You understand customers with effective questioning and listening. You are genuinely interested in their goals and aspirations.

Teacher : You love sharing insight and knowledge. You are patient and thoughtful when you educate.

Goal Oriented : You are excited about new challenges. You work hard to achieve ambitious goals.

Growth : You are very receptive to feedback, and use it to improve rapidly.

Problem Solver : You are adept at spotting issues, and quickly suggest elegant solutions.

Diligence : You are thorough, meticulous, and have astonishing attention to detail.

Delight : You constantly think about making customers happy. You will brighten any customer's day!

Growth Opportunities

Become the foundation of a world-class growth team at a rapidly scaling startup

Become expert at listening to customers, and selling a solution, product, and vision

Network with high-profile customers who lead cutting-edge businesses and industries

Learn how to build an unparalleled company culture that sustainably attracts the best talent

Grow into field sales, enterprise sales, account management, or customer success management

Compensation

Our compensation philosophy is that we always pay top of the market - 90th percentile. This leads to an expected total compensation of up to $110-120k on target earnings with significant upside due to Rilla's trajectory, and this doesn't even account for the plethora of additional benefits.

Salary : $110,000 - $120,000

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Onboarding Specialist

What are the responsibilities and job description for the Onboarding Specialist position at Rilla?

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