What are the responsibilities and job description for the People Operations position at Rilla?

Who We Are

Rilla's the leading virtual ridealong software for outside sales and service. Think HVAC, windows, real estate, and other salespeople who talk to customers face to face.

They talk, our mobile app records their conversations, and our AI automatically transcribes and analyzes their conversations to help them improve their sales.

Our vision is to bring the power of conversation intelligence from the Zoom meeting and the call center to the more than 10M salespeople who work offline.

We're growing 20% MoM, have dozens of customers including Fortune 500 companies, Net Revenue Retention above 170%, an NPS higher than the iPhones, and we are profitable!

We are one of the fastest-growing startups in the world, backed by Byron Deeter from Bessemer Venture Partners, the top cloud investor globally. We are also a Cloud 100 Rising Star company.

At Rilla, we're growing fast and looking for People Operations to ensure our team has the support, systems, and resources they need to thrive. This role is all about streamlining people processes, automating workflows, and creating an exceptional employee experience from onboarding to offboarding.

Who you are

A customer obsessive. Someone who deeply cares about delighting clients and solving their pains, not about vanity metrics.
An infinite learner. You are always looking to learn more and learn faster. You feel uneasy when you get complacent, and you're constantly seeking discomfort.
A team player. You love giving and receiving feedback and learning and growing as a team.
Unafraid of failure . You take risks. You see failure as an opportunity to learn, grow, and be better the next time. In a weird way, you trick your brain into being excited when you fail because it means you get a new opportunity to learn more.
Affinity for the unconventional. You get a kick out of rejecting conventional wisdom. And you're not afraid to try weird, crazy, and quite possibly stupid ideas.
Extremely focused. You practice extreme focus in everything you do. You're always looking to prioritize your time and resources to maximum efficiency.

What You'll Do

Your responsibilities will span people, office operations, and travel management, including :

Taking ownership of cross-functional initiatives that fall outside existing teams, defining scope, and executing effectively.

Enhancing the CEO's and office productivity by streamlining time, information, and decision-making processes.

Supporting the CEO in meetings by tracking follow-ups and project-managing deliverables.

Own the onboardingand offboarding process, ensuring smooth transitions for new hires and departing employees.

Manage employee data and input new hires into Rippling, ensuring accuracy in compensation and equity allocations.

Oversee systems access management, granting and revoking permissions as needed.

Serve as the go-to for HR-related needs, ensuring compliance and maintaining employee records.

Automate and optimize workflows and paperwork, making processes more efficient.

Educate employees on benefits, ensuring they understand their options and maximizing their value.

Improve and manage office operations, including ordering supplies and enhancing the in-office experience.

And you will be in charge of putting out fires. Your main job is to ensure that Rilla wins.

What We Need

Experience in world-class business operations, and project management.

You thrive in fast-paced, high-growth environments and love solving operational challenges.

Experience with managing no-code systems (spreadsheets, datasets, CRMs, products, people, etc).

You're highly organized, detail-oriented, and process-driven-you make things seamless and scalable.

You love automation and finding ways to make work more efficient.

You're a people-first problem solver who enjoys helping employees feel supported and informed.

You can move, think, act, and learn extremely fast.

What We'd Like

Familiarity working at an early age start-up

You have experience with HR systems (Rippling, BambooHR, or similar) and understand compensation and equity structures.

Familiarity with Notion, Calendar applications, and various scheduling / organization tools

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