Integrated Services Lead

JOB SUMMARY:

This position is responsible for coordinating and completing intake requirements for incoming Rimrock Outpatient, Inpatient and Residential SUD clients. Assists intake group staff for primary point of contact for patients, family members and community members inquiring about services offered by Rimrock. The Integrated Services Manager assures coordination of care for Rimrock clients through connection to Care Coordinators and Psych Rehab staff. The ISP Lead provides direct supervision to the Care Coordination and Psych Rehab department, promoting interdepartmental communication, community integration, and coordination in order to ensure high quality client care.

Assure adherence to state statutes and rules, CARF standards, and federal regulations including HIPAA and 42 CFR Part 2, and Rimrock’s policies and procedures. Positively represents the organization and promotes Rimrock’s mission to the community.

ESSENTIAL FUNCTIONS:

1. Coordinates incoming referrals. Coordinates with Intake staff triage of incoming calls, meet with walk-ins, developing relationships with community members. Participates in soft business development tasks as directed

2. Coordinates and communicate internally and externally to ensure clients and stakeholders are connected to appropriate services.

3. Works with business office to financially clear client for services.

4. Coordinates with Intake staff Completes and updates all necessary paperwork, such as: demographics, program orientation, consents, needed for client to enroll in services. Maintains updated client file, scans documents into EHR as needed. Assists in training of new Intake staff as directed.

5. Maintains program-specific records including treatment/recovery plans, assessments, transition/discharge plans, and progress notes according to Rimrock policies, CARF, and state standards. Completes and updates documentation within designated amount of time, per program guidelines.

6. Sends referrals and competes warm hand off to wrap around services within Rimrock.

7. Completes collaterals and meets and provides information about family week to client families.

8. Effectively communicate written and verbally to treatment team members, clients, and outside agencies.

9. Working knowledge of program specific practices; participates in continuing education and ongoing training. Attend all scheduled staff meetings and in-services; completing 10-hours of continuing education per year.

10. Completes all other duties as assigned.

11. Responsible for the daily operation of the CCBHC including the development and implementation of all policies, procedure, protocols, and plans and the delivery of required services.

12. In collaboration with CCBHC staff, establish Integrated Treatment Teams, develop needed services, and facilitate the coordination and integration of staff and services across all CCBHC required services.

• Promote the CCBHC in the community.
• Ensure the implementation of Evidence-Based Practices
• Ensure the adequacy and appropriateness of program care across the CCBHC.
• Create and maintain a welcoming, trauma informed, culturally competent environment.
• Ensure compliance with all statutes, regulations and contractual requirements related to outpatient mental health and substance use services and other CCBHC services.
• Assist in developing strategic long-term program expansion goals
• Assist with hiring and providing leadership, training, direction, and support to CCBHC team.
• Provide ongoing coaching around Core Values, Mission and Vision to direct reports.
• Promote and foster an environment in which proactive thinking and creativity are encouraged and rewarded.
• Assist with ensuring leadership and supervision is provided for both clinical and operations staff for delegated departments, in accordance with policies, procedures and related regulations.
• Facilitate regularly scheduled individual and team meetings with direct reports, encouraging collaboration amongst departments.
• Assist in developing and implementing strategies that will maximize the synergies among program areas.
• Other duties as assigned.

Quality Improvement Responsibilities:

1. Assures that information is collected, organized, reported and used to improve the quality of systems and services.

2. Obtains feedback from patients regarding their perceptions of the service provided to them and utilizes this information to improve service delivery.

3. Assures that resources are allocated in accordance with the priorities and plans established by the Strategic Plan.

4. Recognizes and appropriately reports to supervisor areas within scope of responsibility that fall outside the quality parameters.

5. Performs self-quality monitoring in order to develop and execute plans to meet established goals.

6. Models and promotes effective communication.

7. Provides timely and thorough follow-up with internal and external customers

Customer Service Responsibilities:

1. Supports organization’s customer service initiative; strives for service excellence by seeking challenges and turning them into opportunities.

2. Models professionalism by addressing others with appropriate actions, appearance and communication.

3. Works in a spirit of teamwork and trust and maintains professional boundaries in working with others; accepts responsibility for own behavior.

4. Provides timely and thorough follow-up with internal and external customers.

5. Models and promotes effective communication.

ORGANIZATIONAL COMPETENCIES:

1. Accountability – Takes ownership for resolving problems, reaching goals, and serving patients, team, and organization. Accepts responsibility for own behavior. Assures that resources are allocated in accordance with the priorities of the strategic plan. Performs self-quality monitoring in order to develop and execute plans to meet established goals.

2. Time Management – Maximizes the use of time and resources and effectively prioritizes tasks. Completes paperwork, evaluations, and other required documentation accurately and timely.

3. Teamwork – Works cooperatively and capably with a wide variety of people. Actively promotes teamwork and information sharing within and across departments. Works in a spirit of teamwork and trust and maintains professional boundaries in working with others.

4. Flexibility – Adapts rapidly to changing work demands and priorities.

5. Confidentiality – Complies with all HIPAA and 42 C.F.R. Part 2 regulations relating to privacy, security, and confidentiality. Safeguards confidential information of patients, employees, and business operations

6. Safety – Knows and understands emergency procedures and completes incident reports within 24 hours of event with detailed information.

7. Communication – Consistently uses positive communication skills to promote effective interpersonal relationships. Provides timely and thorough follow-up with internal and external customers. Models professionalism by addressing others with appropriate actions, appearance, and communication. Models and promotes effective written and verbal communication.

8. Customer Service – Supports the organization’s customer service initiative. Strives for service excellence by seeking challenges and turning them into opportunities. Anticipates and meets needs of patients while maintaining appropriate boundaries. Displays a friendly, helpful, and approachable demeanor. Obtains feedback from patients regarding their perceptions of the service provided to them and utilizes this information to improve service delivery.

9. Respect – Establishes compassionate and supportive rapport with patients. Communicates tactfully and respectfully with patients, coworkers, and others.

10. Quality Improvement – Assures that information is collected, organized, reported and used to improve the quality of systems and services. Recognizes and appropriately reports to supervisor areas within scope of responsibility that fall outside the quality parameters. Serves on committees or process improvement teams to assist in improving quality/customer satisfaction, as assigned.

EDUCATION/TRAINING: Bachelor’s Degree in Human Service or Social Work field required, a combination of equivalent experience will be considered in lieu of education requirements. Minimum of one year of experience working in the Mental Health or SUD field preferred.

SKILLS: Ability to plan, organize work and identify needed resources for clients and linking clients to resources, record keeping, speaking, writing, marketing and public relations skills and computer and word processing ability and counseling skills for this population. Some driving may be required.

PHYSICAL DEMANDS: Work is indoors in an office environment with moderate noise. Intermittent physical effort involving lifting of up to 25 pounds, walking and stooping is required. A typical workday involves sitting, frequent use of a keyboard, reaching with hands and arms, and talking and hearing, approximately 70% of the time. Approximately 30% or less of the time is spent standing. Normal vision abilities required, including close vision and ability to adjust focus.

WORK ENVIRONMENT/JOB LOCATIONS: Involves everyday risks or discomforts, requiring normal safety precautions in an office setting, patient care areas, sub-acute medical care area and personal or company patient transport vehicle. Some outdoor exposure when supervising patients outdoors and in recreation programming. May involve working with the client in the community or in their homes.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.