Rehab Aide Coordinator

JOB SUMMARY:

Monitor patients and maintain safety and order of designated residential facilities. Orient and train RA staff, collaborates with team for staffing schedule/coverage and maintain appropriate staffing patterns based on census and organizational requirements. This is a leadership position and requires a high level of integrity, self-awareness, and ability to effectively coach and positively influence team members in their positions. Assure adherence to state statutes and rules, CARF standards, and federal regulations including HIPAA and 42 CFR Part 2. Positively represents the organization and promotes Rimrock’s Mission to the community.

ESSENTIAL FUNCTIONS:

1. RARA Supervisors and the RA Coordinators are responsible for the operational day-to-day oversite in collaboration with the RA Supervisors and other coordinators.

2. Acts as frontline leader and works collaboratively with other RA Coordinators and RA Supervisor to ensure consistent and effective processes for the success of the RA team.

3. Responsible for providing orientation and training to new staff within the Rehabilitation Aid Team.

4. Conduct rounds at all facilities each shift and provide ongoing direction and support to RA staff.

5. Monitor and provide therapeutic supervision of patients and patient activities.

6. Assure patients and staff maintain effective program schedule.

7. Report all incidents, unusual events and emergencies immediately to the RA Director of RAs and On-Call Administration. Assure Incident Report Forms are appropriately utilized to document emergencies and patient care issues.

8. Collaborates with RA Supervisor and Coordinators to ensure appropriate staffing coverage for open shifts.

9. RA Conduct RA II Testing and Verification

10. Work directly with RA Director of RAs, Supervisor, Program Director, members of the treatment team, and RAs to proactively remove barriers and develop tools and systems that promote excellence.

11. All other duties as assigned

ORGANIZATIONAL COMPETENCIES:

• Accountability – Accepts responsibility for own behavior and has a strong self-awareness. Takes ownership for resolving problems, reaching goals, and serving patients, team, and organization. Assures that resources are allocated in accordance with the priorities of the strategic plan. Performs self-quality monitoring in order to develop and execute plans to meet established goals.
• Time Management – Maximizes the use of time and resources and effectively prioritizes tasks. Completes paperwork, evaluations, and other required documentation accurately and timely.
• Teamwork – Works cooperatively and capably with a wide variety of people. Actively promotes teamwork and information sharing within and across departments. Works in a spirit of teamwork and trust and maintains professional boundaries in working with others.
• Flexibility – Adapts rapidly to changing work demands and priorities.
• Confidentiality – Complies with all HIPAA and 42 C.F.R. Part 2 regulations relating to privacy, security, and confidentiality. Safeguards confidential information of patients, employees, and business operations
• Safety – Knows and understands emergency procedures and completes incident reports by the end of shift with detailed information.
• Communication – Consistently uses positive communication skills to promote effective interpersonal relationships. Provides timely and thorough follow-up with internal and external customers. Models professionalism by addressing others with appropriate actions, appearance, and communication. Models and promotes effective written and verbal communication.
• Customer Service – Supports the organization’s customer service initiative. Strives for service excellence by seeking challenges and turning them into opportunities. Anticipates and meets needs of patients while maintaining appropriate boundaries. Displays a friendly, helpful, and approachable demeanor. Obtains feedback from patients regarding their perceptions of the service provided to them and utilizes this information to improve service delivery.
• Respect – Establishes compassionate and supportive rapport with patients and staff. Communicates tactfully and respectfully with patients, coworkers, and others.
• Quality Improvement – Assures that information is collected, organized, reported and used to improve the quality of systems and services. Recognizes and appropriately reports to supervisor areas within scope of responsibility that fall outside the quality parameters. Serves on committees or process improvement teams to assist in improving quality/customer satisfaction, as assigned.

EDUCATION/TRAINING: High school diploma or GED required. One year in related field and Rehabilitation Aid II experience strongly preferred. Knowledge, skills and attitudes necessary to communicate and work with patients with addictions. Knowledge of crisis intervention techniques.

CERAIFICATE OR LICENSE: Current CPR training, First Aid training, good driving record and insurability is required. Must have valid Montana driver’s license.

SKILLS: Must have strong interpersonal communication with a diverse team, including frontline and leadership team members; ability to take direction and work adjunctively with therapeutic team; provide empathy and possess knowledge of patients with addictions and implement positive reinforcement of patients. Computer skills and proficiency with Microsoft software including Word, Excel and Outlook.

PHYSICAL DEMANDS: Work is indoors in an office environment with moderate noise. Intermittent physical effort involving lifting of up to 25 pounds, walking and stooping is required. A typical workday involves sitting, occasional use of a keyboard, reaching with hands and arms, and talking and hearing, approximately 70% of the time. Approximately 30% or less of the time is spent standing. Normal vision abilities required, including close vision and ability to adjust focus.

WORK ENVIRONMENT/JOB LOCATIONS: Involves everyday risks or discomforts, requiring normal safety precautions in a residential setting, patient care areas, sub-acute medical care area and personal or company patient transport vehicle. Some outdoor exposure when supervising patients outdoors and in recreation programming.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.