What are the responsibilities and job description for the CRSS Program Success Coach position at Rincon Family Services?
Job Details
Description
Position: CRSS (Certified Recovery Support Specialists) Program Success Coach
Availability: July 2024
Reports to: CRSS Program Supervisor
Program: New Hope School of Counseling
Salary: $42,000-$46,000
DOL Status: Full-Time
Exemption: Non-Exempt
Rincon Family Services (RFS) is a not-for-profit community organization, established in 1972 to combat the epidemic use of heroin and violence that were dismantling communities throughout Chicago. RFS is dedicated to rendering compassionate and effective programs that promote the quality of life by serving as a catalyst to advocate, educate, and empower individuals and their families
Position Summary: The CRSS Program Success Coach will support students enrolled in the CRSS/CPRS Certification and Recovery Support Specialist Studies Program at the New Hope School of Counseling. This role involves helping students identify and overcome barriers to their success. The CRSS Program Success Coach will engage students in person-centered, holistic discussions to set goals, solve problems, and create action plans that promote both academic and personal success, ultimately enhancing student retention. This position will also model peer support skills for new students and provide insights to improve the overall CRSS Program.
ESSENTIAL DUTIES:
- Provide structured academic support and coaching through regular one-on-one meetings with students, at least monthly or as needed.
- Conduct a student needs assessment during each monthly coaching session.
- Assist students in identifying barriers to success and finding resources to address these barriers.
- Assist students in utilizing on-campus and off-campus resources to support their academic and personal growth.
- Design and implement personalized action plans based on student strengths and course requirements, in collaboration with the student.
- Maintain detailed documentation of student progress, appointments, and barrier reduction requests.
- Review, document, and submit barrier reduction requests as necessary.
- Collaborate with staff to optimize student success strategies.
- Act as the primary advisor for students, ensuring they meet program requirements and receive appropriate mentorship and career development opportunities.
- Participate in professional development activities, including peer support trainings, advisory board meetings, and program meetings when requested.
- Facilitate workshops sessions to enhance student learning and engagement.
- Attend meetings with partner organizations and stakeholders.
CORE COMPETENCIES:
- Cultural humility and sensitivity.
- Ability to tailor communication styles to make diverse, adult learners feel comfortable.
- A commitment to the organization's values, including a recovery, person-centered, trauma-informed approach, while demonstrating good judgment, flexibility, patience, and discretion when dealing with confidential and sensitive matters.
- Fast, accurate documentation and organization skills.
- Effective oral and written communication skills.
- Proficiency in Office 365 Suite (Word, Excel, PowerPoint, SharePoint, Teams) and Zoom.
OTHER:
- Bilingual English/Spanish language competency strongly preferred.
- Flexibility to instruct in the evening and/or weekend availability
PHYSICAL DEMANDS: The CRSS Success Coach must be able to successfully perform essential functions of this job including travel, extensive continuous computer screen time and occasional carrying of objects up to 20lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT: The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. There will be occasions for working from multiple sites and traveling between sites will occur.
SPECIAL SCHEDULE REQUIREMENTS:
- Flexible schedule with occasional evening and Saturday commitments.
- Hybrid work arrangement with a significant in person presence at our primary site location, 3720 N. Kedzie Ave Chicago IL 60618.
- Occasional travel within the local Chicago area for community engagements and internship site visits.
MINIMUM QUALIFICATIONS:
- CRSS or other ICB Certification preferred.
- Must pass pre-employment background checks.
- Must be highly motivated, analytical, self-started, creative and detail oriented.
- Possess excellent interpersonal, customer relations and team development skills.
BENEFITS:
- Health insurance
- Dental insurance
- Vision Insurance
- Life insurance
- Employer Covered Short- and Long-Term Disability Insurance
- 403(b) investment options
- Paid time off (Accrue up to 21 days your first year, with 98hrs roll-over)
- Employee Assistance Program
- Professional Development Opportunities
Qualifications
Salary : $42,000 - $46,000
