Intake Coordinator Assistant

Job Title: Intake Coordinator Assistant

Department: MAR Program

Reports to: Intake Supervisor

Job Type: Full Time. Hourly, Non-exempt

Job Location: Chicago, IL

Salary Range: $19.00 to $22.00 Per Hour

Rincon - Building Spaces, Restoring Communities- Who we are:

What began as a small clinic established by young community leaders on the West Side of Chicago in 1972 has grown into one of the largest providers of high-quality and culturally competent services focusing on counseling and crisis intervention services, substance use prevention and treatment, violence prevention, education, case management, community and family services. We are dedicated to rendering compassionate and effective programs to promote the quality of life by catalyzing to advocate, educate and empower individuals and their families.

Position Description – What the Role Entails:

These individual coordinates and complete the intake process of new clients. The intake coordinator assistant will provide compassionate, client-centered care to an underprivileged population, many of whom receive government assistance and face significant barriers to accessing healthcare, housing, and essential services. This role is vital in ensuring equitable access to treatment and support for individuals struggling with opioid use disorder (OUD) and other substance use disorders, other duties as needed.

Company Culture - Do Our Values Speak to You?

At Rincon, our commitment to mutual respect, inclusivity, and diversity is woven into the structure of all that we do. We value:

• Dedication- Embodying effective and transparent leadership and quality client care.
• Education – Preventative programming and clinical services based on industry standards, competence and outreach.
• Accountability – Consistent service delivery, measurable success, and sensible financial management.
• Advocacy – Empowerment, reduction of treatment stigma, and relationship building with partners.
• Compassion – Embracing culturally diverse communities and equality through sensitivity to individual needs.

With these values in mind, we promote a culture that fosters professional development and agency success. Many of our employees span an extended tenure, and we pride ourselves on developing dedicated and supported team members.

Areas of Accountability - What you will be doing:

• Schedule potential patient for an ASAM (American Society of Addiction Medicine) Biopsychosocial Assessment that will be administered by a certified alcohol and other drug counselor (CADC). The purpose of the ASAM assessment is to determine the patient’s appropriate level of substance use disorder treatment and provide internal and external referrals for additional services, including mental health, medical care, housing, food, and clothing assistance.
• Educate clients on RFS and funder policies, ensuring they understand their rights and responsibilities within the program.
• Coordinate intake procedures by scheduling evaluations and physical assessments, gathering relevant data from referral agencies, and completing all required intake documentation.
• Maintain accurate client records, update clinic census, and ensure compliance with waiting list regulations.
• Actively participate in staff meetings, quality improvement committees (QIC), CARF accreditation processes, and clinical management discussions to enhance service delivery.
• Work closely with the Quality Assurance (QA) and Utilization Review Committee to ensure contract compliance and adherence to best practices in service delivery.
• Establish and maintain strong referral relationships with external agencies, including social service organizations, healthcare providers, and community partners, to enhance wraparound support for clients.
• Engage in community outreach and events to promote MAR program services, educate the public about substance use treatment, and advocate for access to care for underserved populations.
• Provide culturally competent and trauma-informed care, recognizing the unique challenges faced by individuals from marginalized backgrounds.
• Support clients in navigating government assistance programs, Medicaid eligibility, and social service applications to remove barriers to care.

This position provides an opportunity to work with special populations, including individuals experiencing homelessness, justice-involved individuals, and those with co-occurring mental health disorders, aligning with internship and educational requirements for working with underprivileged communities.

Rincon Rewards & Benefits- How we value you:

• Health insurance
• Dental & Vision insurance
• Life insurance
• Short- and Long-Term Disability Insurance
• 403(b) Retirement Plan
• Generous PTO (Paid time off)- Accrue up to 21 days in Year 1, some PTO carryover allowable.
• Employee Assistance Program
• Professional Development Opportunities
• Employment may qualify for the Public Service Loan Forgiveness Program (PSLF)
• Certain employees may qualify for City of Chicago commuter transit benefits

Rincon’s Work Environment – What to expect:

1. Intake Coordinator Assistant will be working onsite.
2. The Intake Assistant Coordinator will perform office-type work that does not require physical effort.

Schedule:

1. The Intake Assistant Coordinator will work Monday through Friday, from 6:30 PM to 2:00 PM.

Language:

• Spanish/English Bilingual preferred.

The Knowledge and Expertise that Matters Most - What you bring to the Role:

• A commitment to the values of the organization while demonstrating good judgment, flexibility, patience and discretion when dealing with confidential and sensitive matters.
• Excellent problem analysis and problem solving skills.
• Excellent verbal and written communication skills.
• Detailed oriented, resourceful and well organized.
• Excellent computer, analytical and research skills. Proficient on the web and with MS Office applications (Word, Excel, PowerPoint)
• Exceptional interpersonal skills with the ability to work effectively with others.
• Ability to maintain accurate records and necessary paperwork Required Skills and Credentials:

Position Qualifications – What is required to Perform the Role:

• Spanish/English Bilingual preferred.
• High School Diploma or equivalent. All counselors must continue to get CEU’s following the individual training plan set up with the supervisor.
• Minimum of 1-year formal SA education from an accredited alcoholism/substance abuse accredited school. Must be seeking to obtain certification (IAODAPCA) CADC or CARS.
• Certified in Alcohol and Drug Abuse Counselor (CADC)