What are the responsibilities and job description for the Customer Account Manager position at Ringleader, Inc?
At RingLeader, Inc., we know that the key
to growth is in a high-performing sales team. That’s why we’re seeking a
qualified Customer Account Manager (CAM) to work within our sales team. The CAM will work with current customers to ensure the customer's needs are being managed promptly. The CAM will ensure that all customer information is regularly updated, assist with billing and product information and more. The CAM will provide assistance and direction if there is a new need or potential issue to solve.
Requirements
Primary Job Responsibilities:
- Attend
to all the customers ask and concerns in a timely approach
- Formulate
and ask relevant and important questions
- Work with customers to ensure the best positive solution is being provided for any customer issues
- Make
critical decisions that are both a win for the business and the customer
- Empathize
with the customer, listen attentively, and able to offer necessary
appeasement to address the reason for cancellation or downgrade
- Keenly
document the transaction and customer interaction using the approved tools
provided by the company
- Provide
the best customer experience by means of naturally gravitating to resolve
the presented issue (cancel or downgrade or just plain feedback) without
prejudice to the customer’s manner of expression in relaying the message
- Collaborate
with other teams, segments, or business units to apply apt solutions to
the customer's reason for contacting RingLeader
- Accomplishes
all assigned tasks and responsibilities morally, legally, and ethically
- Follow
set processes, protocols, company rules, and team/segment house rules
including but not limited to established and implied procedures
- Apply
the highest form of integrity-based decision-making, documenting and
credit declaration both overt and personal
Desired Qualifications and Experience:
- 1
years’ experience as a retention or sales representative or accumulated
years in experience
- Strong
time management, social, conflict resolution, and collaborative selling or
retention skills
- A
representative that focuses on the outcome who is dynamic and acute
attention to details
- Excellent
customer service orientation, face-to-face and on the phone
- Excellent
oral and written communication skills including listening and presentation
skills
- Strong
social skills, ability to convey and relate ideas to others
- Can
make critical decisions that are both legal, values, and social behavior
with very little supervision
- Ability
to learn and adapt quickly
- Self-Starter
with a history of great decision-making, planning, and execution to
results
- Ability
to excel and work well with other teams, collaborative, in a rapidly
changing environment
- Strong
PC skills in MS, Word, Excel, and PowerPoint
- Vibrant and energetic attitude, inclined to perform and get
things done while having enjoyment.
Benefits
Additional Compensation:
- Commission
- Bonuses
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
- Tuition reimbursement
Salary : $36,000 - $60,000
