Bilingual Customer Success Manager (English/Spanish)

Reporting to the CSM Team Lead, your responsibilities will include:

- Pursuing excellence in the onboarding process: Striving for exceptional standards in welcoming and integrating new clients to ensure optimal satisfaction and retention.
- Fostering customer loyalty: Reduce churn rates.
- Increasing MRR: Identify client needs and negociate upsells & cross-sells accordingly.
- Enhancing customer experience: Utilize satisfaction indicators to contribute to customer satisfaction improvements.
- Assisting clients: Conduct in-depth needs analysis, offer tailored training, support during transitions, etc.
- User experience analysis: Identify areas for improvement and propose optimizations.
- Problem-solving: Provide solutions to customer issues, coordinate and unite work teams.
- Transforming clients into advocates: Turn customers into enthusiastic promoters of Ringover.
- Participating in product development: Actively engage in product improvement requests for continuous service enhancement.
- Client training, quality business reviews, and ticket management
- Negotiation with large and small accounts

What you’ll need to succeed:

- You possess a minimum of 1 year of experience in a similar role.
- Proactivity: You're a self-starter that doesn't wait to be told what to do and know how to proactively seek information and move on toward your goals.
- Strong interpersonal skills: diplomacy, eloquence, and enthusiasm are your strengths.
- Customer-centric: you listen actively, understand client needs, and respond creatively, aiming for optimal solutions.
- Analytical and tech-savvy: proficient in statistical analysis, essential office tools, and CRMs; digital affinity is valued.
- Persistence and rigor: you are persistent and precise in project management, meticulous in client follow-up.
- Adaptability: you can adapt to diverse personalities.
- Versatility and organization: you are highly organized and adaptable, managing all tasks efficiently.
- Proficiency in both English and Spanish is required.

Must be authorized to work in United States without company sponsorship now or in the future.

Must be located in Atlanta and a reasonable commuting distance to Peachthree Industrial area for a hybrid in-office/at-home work.

What’s on offer:

- Health with 90% employer participation for employee coverage only or 70% employer participation for a coverage including spouse and/or children, subject to specific terms and conditions and plan changes
- Dental and Vision coverage with 80% employer participation for employee coverage only or 50% employer participation for coverage including spouse and/or children, subject to specific term and conditions and plan changes
- 401K: Eligibility upon hire.
- Short/Long term disability policy
- Paid time off: Paid time off, including both vacation and sick leave, accrued at a rate of 20 days per annum (1.67 days per month).
- Hybrid working environment from our offices in Atlanta
- Laptop, headset, and other work equipment provided
- Annual seminar in Europe

Ringover is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to any discrimination (race, color, religion, gender, sexual orientation...).

Tipo de puesto: Tiempo completo

Sueldo: $55,000.00 - $60,000.00 al año

Puede trasladarse/mudarse:

• Norcross, GA 30071: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Idioma:

• inglés (Obligatorio)
• español (Obligatorio)

Lugar de trabajo: Empleo presencial

Salary : $55,000 - $60,000