What are the responsibilities and job description for the Guest Services Staff - Rothman Orthopaedics (ROT 0503) position at Rink Management Services Corporation?
Job Purpose
This is a seasonal position and performs duties for a variety of positions with primary focus on excellent customer service at a busy roller rink.
Duties and Responsibilities
- Practice excellent customer service
- Greet all guests promptly and politely
- Ability to give guests proper directions to the facility within local surrounding area
- Communicate clearly and professionally with guests and staff
- Execute policies and procedures professionally and accurately
- Accurately handle cash and register transactions
- Process transactions for purchases and rentals
- Responsible for alerting managers on any discrepancies with the cash register
- Pass out skates to guests
- Return skates to skate racks
- Disinfect skates
- Clean/wipe down skates upon return
- Use skate sharpening equipment to sharpen skates
- Daily cleaning tasks within department
- Required to attend all training sessions and staff meetings
- Maintain a clean and safe facility
- Required to be ready to work immediately at time of scheduled shift
- Assist customers with equipment
- Any other duties as assigned
Qualifications
- Must be available to work evenings, weekends, and holidays
- Must be at least 16 years of age
- Excellent customer service experience
- Cash handling experience preferred
- Must be willing to comply with all federal, state, and local COVID mandates/guidelines which may include but are not limited to: mask requirements, mandatory vaccinations, social distancing, proper PPE, etc.
Working Conditions
Position is located at a recreational or outdoor facility. Work may be done both indoors and outdoors.
Physical Requirements
Position can involve sitting, standing, walking, running, stooping, lifting, carrying, pushing, pulling and roller skating.