What are the responsibilities and job description for the Lending Assistant position at RIO BANK?
Organization and Purpose
Rio Bank is a community bank that offers a full range of banking services, including personal and business banking, lending, mortgage and trust services. Rio Bank first opened its doors in McAllen, Texas in 1985. Since the beginning Rio Bank has remained true to its personalized approach to banking. We combine the financial strength of a large bank with the flexibility and personal touch of a local bank. That’s what makes Rio Bank “Your Kind of Bank. Your Kind of Banker.”
We are proud of our team and are pleased to announce a new opportunity for a Commercial Lending Assistant to join us in Laredo, Texas. The ideal candidate is highly motivated, friendly, and well-organized. They have commercial banking experience, possess strong customer service skills and are able to communicate well both verbally and in writing. If you excel at building and nurturing client relationships and are committed to delivering exceptional service with integrity, Rio Bank may be the perfect fit for you.
We'd love to get to know you. We offer competitive salary and benefits as well as professional development opportunities and a supportive work environment. Apply for our Commercial Lending Assistant position and let's build something great together.
Summary
In this position you will play a vital role in supporting our Commercial Loan Officers and ensuring a smooth loan application process and high quality experience for our customers. Strong collaboration with customers, loan officers and internal departments throughout the process is essential.
Work Schedule
Monday - Friday, 8:30 a.m. to 5:30 p.m.
What You'll Do:
- Provide exceptional customer service both in person and via telephone.
- Interview loan applicants, order and review credit reports, complete and process necessary documentation.
- Work with customers to obtain all required supporting loan documentation.
- Ensure loan packages are complete and compliant. Review loan documents for proper vesting, legal descriptions, closing dates and signatures.
- Collaborate with customers, attorneys and loan processors, to assure loan documents have met all requirements.
- Answer telephone and written inquiries regarding loan applications.
- Maintain a good record of attendance and punctuality.
- Perform other duties as assigned.
What We're Looking For:
Required
- High school diploma or GED.
- Two years’ banking experience or the equivalent combination of education and experience. Loan processing or related experience preferred.
- Exceptional customer service and interpersonal skills. Good grammar skills are essential.
- Is detail-oriented, well organized and possesses strong time-management skills.
- Is a self-starter, a problem-solver and team-oriented.
- Proficient use of computers and a variety of software programs including Microsoft Office.
Preferred
- Two plus years’ experience as a lending assistant in the banking industry.
- Working knowledge of banking lending rules and regulations.
- Bilingual (English/Spanish) ability.
What We Offer:
- Paid time off
- Paid holidays
- 401(k) plan with company match
- Medical, dental and vision insurance
- Telehealth services
- Life insurance
- Employee assistance program
- Flexible spending account (FSA)
- Training and career development
- Charity match
- Community engagement
- Collaborative, professional and supportive work environment
COMPETENCY: Organization, attention to detail, communication proficiency, customer service, teamwork, problem solving/analysis, and lending knowledge.
SUPERVISORY RESPONSIBILITY: None.
WORK ENVIRONMENT: This job operates in a professional office setting. This role routinely uses standard office equipment such as computers, keyboards, phones, photocopiers, and scanners. Moderate stress level.
PHYSICAL DEMANDS: While performing the duties of this job, the incumbent is required to talk, hear, stand, walk, stoop and manipulate (lift, carry, move) light to medium weights of 5 to 20 pounds. This position involves sitting for long periods of time, frequently viewing a computer monitor and requires good hand-eye coordination and arm, hand and finger dexterity, including the ability to grasp.
TRAVEL: Minimal travel to attend staff meetings and trainings on occasion.
EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT
Rio Bank is an equal opportunity employer and is committed to providing equal employment opportunity for all persons regardless of race, religion, color, sex, national origin, age, disability, veteran or military status, genetic information, sexual orientation or gender identity. Reasonable accommodations for an individual’s disabilities will be made for qualified applicants who are able to successfully perform the essential functions of the job with or without reasonable accommodation.
