What are the responsibilities and job description for the Personal Banker position at RIO BANK?
Job Description
Job Description
We have a job opportunity for a Personal Banker at the Edinburg Banking Center. Internal candidates must apply by Friday, February 21, 2025 .
If you know someone who would make a great addition to our team, kindly refer them to our Career Opportunities page at https : / / www.rio.bank / Career -Opportunities. The ideal candidate is a highly self-motivated problem-solver with excellent customer service skills and at least one year banking experience. Universal Banker experience is a plus!
About the Role :
As a Personal Banker, you will be responsible for providing exceptional customer service, building and maintaining relationships with clients, and promoting our financial products and services. You would open new customer accounts, including checking, savings and money market accounts. Your success in this role will be measured by your ability to meet and exceed performance goals, maintain high levels of customer satisfaction, and adhere to all regulatory requirements.
Work Schedule
This is a full-time position, generally scheduled to work 40 hours per week.
Monday - Thursday, 8 : 00 a.m. to 5 : 00 (hours vary)
Friday, 8 : 00 a.m. to 6 : 00 p.m. (hours vary)
Saturday, 9 : 00 a.m. to 1 : 00 p.m. (generally 1 Saturday per month to assist with customer service phone duty)
What You'll Do :
- Greet and welcome new customers to the bank
- Recommend and open a variety of accounts (checking, savings, CDs, etc.)
- Explain the features and benefits of different account types
- Collect required documentation and verify customer information
- Explain account features, benefits, and fees in a clear and concise manner
- Process check orders, debit cards, wire transfers, and stop payments
- Resolve customer issues and concerns, including ACH disputes
- Maintain a high level of customer service and satisfaction
- Collaborate with other departments to ensure a seamless customer experience
- Maintain a good record of attendance and punctuality
What We're Looking For :
Required
Preferred
What We Offer :
Rio Bank is an equal opportunity employer and is committed to providing equal employment opportunity for all persons regardless of race, religion, color, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status. Reasonable accommodations for an individual’s disabilities will be made for qualified applicants who are able to successfully perform the essential functions of the job with or without reasonable accommodation.