Loan Servicing Specialist - 4700 Montgomery NE, Bilingual Pref

Job Title: Loan Servicing Specialist

Department: Consumer Lending

Location: Rio Bravo

Reports To: Loan Servicing Manager

FLSA Status: Non-Exempt

Grade: 6

Summary

The Loan Servicing Specialist will provide high quality loan servicing as an extension of our branches, lending, and other internal departments.

Essential Duties and Responsibilities

• Demonstrate teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Always demonstrate a positive member service focus. Maintain a professional and friendly manner when contacting members, co-workers, and guests. Consistent usage of the members name during contact and always thanking them for their business.
• Directly works with members as needed to develop strong relationships and ensure continued financial partnerships.
• Answer incoming phone calls and assist co-workers and members with all requests in a timely and professional manner.
• Perform related follow-up tasks to assure problem resolution and member satisfaction.
• Performs all MVD related tasks
• Performs tasks associated with indirect loan processing and funding internally and externally through third party vendors
• Performs tasks associated with CU Sol/CU SAFE loan processing and funding internally and externally through CU Lending Edge
• Completes loan funding quality control reviews for consumer direct and indirect loans funded, either internally or through a third-party vendor
• Continue to develop a strong knowledge of regulations, procedures, and compliance as it applies to member service and loans including BSA, Red Flags, UDAAP, Lending Policies, and Lending Matrixes.
• Perform a percentage of quality reviews on the accuracy of consumer and indirect loans funded
• Performs functions necessary relative to loan servicing which includes mortgage, consumer lending, commercial/busines/construction, and indirect lending.
• Verify accuracy of loan documents, disburses loans as authorized and/or directed and performs file maintenance duties as required for indirect loans, either internally or through a third party
• Perform file maintenance on accounts as related to member service activities, such as but not limited to payroll deductions and EFTs.
• Maintain knowledge of and can successfully handle various products such as, but not limited to, indirect loan applications, title work, MMP and GAP policies, and debt cancellation.
• Serves as a point of contact and subject matter expert with staff from all branches and other departments as needed and ensures account-monitoring standards are provided.
• Troubleshoots and/or escalates complex issues to supervisor/manager or appropriate business owners, while exercising independent judgement and decision-making
• Actively participates in credit union-wide projects and/or committees.
• Recommend process improvements where fit
• Work in conjunction with management to minimize findings from various internal and external quality control, auditors, and examiners.
• Knowledge of Credit Union security procedures; immediately notifies supervisor/manager of any irregularities.
• Dispose of obsolete files in accordance with established retention schedule or legal requirements.
• Report all suspicious activity to the BSA Officer or the BSA Specialist
• Other duties as assigned by department supervisor and manager, Senior Management, and President/CEO

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Innovation and Change - Initiates change when necessary. Takes action quickly to correct or prevent problems. Generates ideas and creative solutions. Shows enthusiasm for new ideas, programs, and procedures.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Responds well to questions.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.

Teamwork - Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives.

Education and/or Experience

Experience - 6 months to 2 years related experience

Education - 2-year college degree or completion of a specialized course of study OR 2 years related experience

Language Skills

Ability to write reports, business correspondence, and procedure manuals such as Standard Operating Manuals (SOPs). Ability to effectively present information and respond to questions from groups of managers, clients, members, and the general public. Must be able to read and write using the English language.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, amortizations, proportions, percentages, cash flow, net present values, and depreciation. Ability to apply concepts of basic algebra and arithmetic.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete and flexible variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have working knowledge of Microsoft Office products

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms and talk or hear. The employee must frequently lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate. Work is performed primarily by computer at a desk.