Security Dispatcher

Who We Are

An icon reborn, Rio Hotel & Casino is a vibrant oasis just one block off the famed Las Vegas Strip on Flamingo Road. Boasting newly renovated 580 square-foot guest rooms, a new 3-acre pool paradise, an energetic 150,000 square-foot casino, unique food & beverage offerings, and a massive convention and meeting complex, Rio delivers the complete Las Vegas experience to its guests.

What You’ll Do

The Security Dispatcher will monitor, coordinate, and support security operations. This position serves as the central point of communication for all security-related incidents, ensuring prompt response and accurate documentation. The dispatcher plays a critical role in maintaining safety and security across all properties or facilities.

ROLE EXPECTATIONS

Responsibilities Include, But Are Not Limited, To The Following

• Responsible for the safety and well being of the guest and team members.
• Strong interpersonal skills and a friendly, solution-oriented approach
• Respond to calls for service to gather all pertinent information related to the creation of a report.
• Follows company brand standards for guest service.
• Gathers pertinent information regarding security related incidents involving guests, and employees.
• Maintains accurate and detailed logs and records of security incidents.
• Utilizes CCTV to establish video footage of security incidents and saves footage as appropriate.
• Receives incoming security calls (Via two-way radio, telephone and in person) from employees and guests.
• Provides departmental information and acts as a liaison between the Security Department and other departments.
• Prioritizes and tracks security calls in the dispatch system.
• Monitors assignments and locations of all Security Staff on assigned Shift.
• Monitors Life Safety Systems and dispatches Officers to respond for calls of service.
• Notifies EMS, Local Law Enforcement as appropriate and or as directed by security Management. Notifies Security Managers or Shift managers of any potential conditions as needed.
• Becomes familiar with hazardous materials used on property and all applicable laws, rules and regulations governing the same.
• Maintains a working knowledge of the facility and Special Events on property, and other Rio venues to advise guest and fellow employees of same, whenever possible.
• Facilities the flow of information between departments and executives with guidance from Security Management.
• Maintains a series of keys assessing locked areas as necessary.
• Responsible for complying with the Company code of conduct and all Department rules and policies.
• Other job related duties
  
  

Supervisory Responsibilities

N/A

Requirements

• Excellent customer service skills with a focus on professionalism and positive client interactions
• Organizational and time-management skills
• Analytical abilities
• Exceptional attention to detail
• Interpersonal skills
• Advanced computer skills, with an aptitude to learn new systems and procedures
• Knowledge of incident management systems
• Must regularly lift and/move up to 10 - 20 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces
  
  

Preferred

• Previous experience working in a similar resort setting
  
  

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Must be able to qualify for licenses and permits required by federal, state and local regulations.
  
  

Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.