What are the responsibilities and job description for the Parts Counter Sales Representative position at RION?
Company Details
With over 50 years of unwavering commitment to our customers and the communities we serve, we pride ourselves on our stability and continued growth. Our employees are equipped with the training and resources necessary to excel, enjoying both technical and professional development opportunities that prepare them for future career advancements. We foster a healthy work-life balance, cultivate a great work environment, and provide an amazing company culture characterized by a family feel and an unwavering commitment to safety. Our team is driven and motivated, working hard, building strong relationships with our customers and delivering unique solutions and value that others can’t. In our company, every opinion and idea is highly valued, making us a dynamic and innovative force in the industry. Rion Equipment stands alone in excellence.
Position Overview
This role is responsible for effectively and efficiently assisting customers at the parts counter by facilitating parts sales based on the customer’s needs, researching and ordering parts, providing superior service to ensure customer satisfaction, and effectively communicating with customers to maximize parts sales and customer satisfaction.
PRIMARY JOB DUTIES :
- Provides exceptional customer service by assisting customers via phone or walk-in by correctly locating needed parts using various parts database systems.
- Assists shop technicians and sales staff with ordering and researching parts / service issues with machines and attachments and locating / tracking parts using in-house software.
- Locates and purchases parts from outside vendors for MCFA equipment on behalf of customer. Reviews, codes and submits outside vendor invoices to Accounting.
- Works in warehouse with pulling, filling, stocking and shipping customer orders.
- Investigates and manages customer complaints in a professional and diplomatic manner ensuring timely resolution according to company guidelines.
- Processes (pulls, tags and ships) returned parts to vendor including inspecting remanufactured and warranty parts.
- Receives and acts on daily inventory bin count report counting bins, updating database with findings and researching and resolving discrepancies.
BENEFITS :
About RION Equipment
RION Equipment, formerly NMC Material Handling, has been serving the upper Midwest since the 1970’s. This change in our business means great things for potential candidates. We’re growing and investing in our company and employees. We are investing in personnel skills and in a fleet of industry-leading material handling and aerial equipment and service solutions. Come be a part of our experienced and knowledgeable sales and service teams that help our customers with comprehensive equipment solution packages that best serve their business needs. RION Equipment hires the best in sales and service personnel behind a complete line of quality products.
RION Equipment is an equal opportunity employer and affords equal opportunity to all applicants for all positions. RION Equipment shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.
