What are the responsibilities and job description for the Customer Support Advisor position at RIOS GLOBAL GROUP?
This is a full-time position based in Reno, working with local clients to provide outstanding customer support. You’ll be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring they have the best possible experience. We offer two weeks of paid training to get you up to speed, so if you have great communication skills and a positive attitude, we’d love to hear from you!
What You’ll Be Doing:
- Handling customer inquiries via phone, email, and live chat
- Providing friendly and professional support to resolve issues efficiently
- Assisting customers with product information, orders, and account management
- Troubleshooting and escalating more complex problems when necessary
- Maintaining accurate records of customer interactions and feedback
- Building strong relationships with local clients to enhance their experience
- Working as part of a supportive team to improve customer satisfaction
What We’re Looking For:
- A passion for helping people and excellent communication skills
- A friendly, patient, and professional approach to customer service
- Strong problem-solving skills and the ability to think on your feet
- Good attention to detail and organizational skills
- Ability to work well in a team and independently
- Basic computer skills and the ability to learn new systems quickly
- Previous experience in customer service is a plus but not required – we provide full training
What We Offer:
- Full-time position with a competitive salary
- Two weeks of paid training to set you up for success
- Opportunities for career growth and development
- A friendly and supportive team environment
- The chance to work closely with local clients and make a real impact
If you enjoy speaking to people, solving problems, and delivering excellent customer service, this is the perfect role for you.
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- Paid time off
Shift:
- 8 hour shift
Work Location: In person
Salary : $19 - $23