What are the responsibilities and job description for the Level 2 IT Support Technician - Security Specialist position at Riot Platforms?
About Riot Platforms
Riot is a Bitcoin mining and digital infrastructure company focused on a vertically integrated strategy. The Company has Bitcoin mining data center operations in central Texas and Kentucky, and electrical switchgear engineering and fabrication operations in Denver, Colorado.
Our mission is to positively impact the sectors, networks and communities that we touch. We believe that the combination of an innovative spirit and strong community partnership allows the Company to achieve best-in-class execution and create successful outcomes.
Riot is advancing its Bitcoin mining operations through cutting-edge innovation, strategic expansion, and targeted procurement. Join us in building the world’s leading Bitcoin-driven infrastructure platform.
Key attributes we are looking for
At Riot, our team members have unparalleled opportunities to work on groundbreaking initiatives that are shaping the future of our company. Our innovative spirit has positioned us as a leader in the industry, driving advancements that are setting new standards at the intersection of Bitcoin mining and energy.
If you are passionate about Bitcoin and eager to be part of this dynamic sector, Riot is where your journey begins. We value creativity, innovation, and a relentless drive to enhance organizational efficiency. With strong communication skills and the ability to multitask, you excel at identifying problems and delivering effective solutions. You take initiative, work independently, and maintain a sharp attention to detail. At Riot, our employees aren’t just part of the future—they’re creating it.
About the role
We are looking to add a Level 2 IT Support Technician - Security Specialist to our growing IT Support team. As a Level 2 IT Support Technician you will be responsible for ensuring the physical security and safety of our company's premises, assets, and employees. You will play a critical role in developing, implementing, and maintaining security protocols and procedures to safeguard our people and property. You will also provide Physical Security Support functions related to the activities and operations of Riot Platforms, Inc. This is a hybrid position based out of our Corsicana facility.
Essential Functions
- Provide support to users by being the first point of contact for error reporting.
- Resolve user technical issues related to computers, phones, tablets, and other office systems.
- Install and update company software and hardware as needed.
- Diagnose and resolve technical hardware and software issues on Windows and other operating systems.
- Contribute to creating and maintaining documentation for a knowledge base and self-service portal.
- Manage inventory and users in various systems.
- Assist the security team with regular security assessments of Riot Platforms' physical facilities to identify vulnerabilities and recommend necessary improvements.
- Assist with the support and maintenance of the Company’s access control system and video management system, as well as the integration of other safety and security subsystems, i.e., intrusion detection.
- Use Physical Access Control System (PACS) to manage, operate, and maintain the physical security systems associated with the control and monitoring of the access control.
- Coordinate with guard services and alarm monitoring companies to ensure the efficient and effective provision of security services.
Knowledge, Skills, and Abilities
- Strong teamwork and communication skills.
- Interest in learning new technologies and trying new methods and processes.
- Working knowledge of relevant operating systems, software and programming.
- Good organization, time management and prioritization.
- Good troubleshooting and problem-solving skills.
Education and Experience
- Associates or Bachelors degree in computer science or networking or equal number of years experience.
- 1 years’ experience with Windows and MacOS workstation support and security OR experience in Bitcoin Mining or Data Center Operations preferred.
- Basic networking knowledge or knowledge of Bitcoin Mining preferred.
Compensation and Benefits
- Competitive salary commensurate with experience.
- 401k plan with company matching.
- Great medical, vision, and dental plans to choose from.
- Long-term and Short-term disability.
- Additional benefit options (Employee Assistance Program, Pet Insurance, and more).
- Flexible Spending Accounts.
- Generous PTO and Paid Holidays.
- A fun company culture with tremendous growth opportunities!
