Field Service Coordinator

Job Description

RIPA & Associates is a civil and utility construction company headquartered in Tampa, Florida. We specialize in a wide range of projects, including commercial, multifamily, residential, and public sector developments throughout Central Florida. Since our establishment in 1998 by Frank Ripa, we have consistently ranked among the Top 100 Private Companies in the Tampa Bay area.

At RIPA, our continued success as a site contractor is attributed to our highly experienced and knowledgeable field management team. Comprising skilled project managers and superintendents, they are the driving force behind our exceptional quality, productivity, and exceptional customer service. Our employees are actively involved in professional organizations such as NUCA, SUCA, Associated Builders & Contractors, TBBA, American Society of Professional Estimators, the Society for Human Resource Management, and HR Tampa.

Working at RIPA & Associates comes with a range of benefits, including but not limited to: Medical, Vision, and Dental insurance, Short-Term Disability, Voluntary Life insurance, Paid Time Off (PTO), Referral Program, Employee Assistance Program, Company-provided Life insurance, and a 401(k) retirement plan.

The Fleet Field Service Coordinator is a professional office-based position responsible for full cycle work order management to include, but not limited to, creating work orders, establishing work order priorities, assigning/dispatching technicians based on priority, contacting vendors to schedule repair/maintenance work, overseeing the field service technicians, and ensuring all work order data is complete and accurate in the system of record. This is a heavy volume & fast paced role within a high-performance equipment management organization.

Responsibilities:

• Review service requests and create work orders in Computerized Maintenance Management System (CMMS)
• Assign work orders to internal technicians or dealers based on scope of work, warranty status, and/or geographic region
• Oversee all field service activities & technicians
• Accountable for system data quality related to documentation of service/repair work orders
• Review, update, and/or correct work orders daily
• Maintain equipment statuses according to company procedures
• Submit external repair estimates for approval
• Ensure all documentation is complete prior to closing work orders
• Coordinate any rental equipment needs with Equipment Allocation team
• Communicate with all internal & external stakeholders to solve any equipment issues
• Elevate any issues to Fleet Operations Manager for resolution
• Generate and distribute weekly status update reports to applicable dealers
• Adhere to all company policies, procedures, rules and regulations in written or verbal form.
• Comply with government safety requirements and other regulations.
• Perform other duties as requested.
  
  

Requirements:

• A minimum 3-5 years of experience in heavy equipment service department is required
• Proficient computer skills including MS Office Suite, smartphones, and tablets
• Familiar with basic mechanical scopes of work for Earthmoving & other construction equipment
• Familiarity with scheduling and expediting repairs of a heavy equipment fleet
• Experience with Caterpillar, Komatsu, Volvo, & John Deere earthmoving equipment brands
• Must be people-oriented with the ability to build business relationships
• Exceptional customer service, communication, and organizational skills are required
• A high school diploma or its equivalent is required
  
  

RIPA provides Equal Employment Opportunity (EEO) to all employees and applicants for employment without regard to Race, Color, Religion, Gender, National Origin, Age, Disability, Veteran Status, Genetic Information & Testing, Family & Medical Leave, or any other protected class in accordance with applicable Federal Laws.

Company Description

RIPA & Associates is a civil and utility construction company headquartered in Tampa, Florida. We specialize in a wide range of projects, including commercial, multifamily, residential, and public sector developments throughout Central Florida. Since our establishment in 1998 by Frank Ripa, we have consistently ranked among the Top 100 Private Companies in the Tampa Bay area.

RIPA & Associates is a civil and utility construction company headquartered in Tampa, Florida. We specialize in a wide range of projects, including commercial, multifamily, residential, and public sector developments throughout Central Florida. Since our establishment in 1998 by Frank Ripa, we have consistently ranked among the Top 100 Private Companies in the Tampa Bay area.