What are the responsibilities and job description for the 2025 Summer Business Operations Internship position at Ripken Baseball?
Overview:
As a successful Business Operations Intern, you will be responsible for assisting with the business operations side of summer weeklong tournament operations at the Ripken Experience in Pigeon Forge, TN. This is a paid internship; we will work with your college/university for you to receive college credit towards your graduation. This internship will operate from mid-May 2025 to mid-August 2025.
Responsibilities:
- Assist with the organization of our VIP Suites and Chair/Wagon Rental program.
- Work directly under the Team Coordinators, assisting them with rosters, welcome packets, and paperwork before each tournament.
- Coordinate team gift distribution and assist Full-Time Staff with inventory count each week.
- Serve as a customer service representative to the coaches/spectators during the event. Answer questions as they pertain to their tournament.
- Work directly with front office personnel to successfully execute all week-long tournaments.
- Assist our Food and Beverage Manager, Facilities Manager, and Retail Coordinator as needed.
- Work in a fast-paced environment on Sundays during the check in process, opening ceremonies, and skills competitions.
- Always convey with a high level of professionalism while providing extraordinary external and internal customer service.
- Emulating a positive environment with peers and full-time staff
- Absorb training and demonstrate the initiative, desire, and drive to help uphold the values established by the Ripken name and brand.
- Work with staff to achieve objectives effectively and efficiently while providing a once-in-a-lifetime experience for participants.
Qualifications:
Required:
- College student seeking credit or recent college graduate seeking work experience
- Prior experience in a customer service environment
- Outgoing and friendly personality, strong initiative, and high-energy
- Excellent communication skills
- Strong detail-orientation, with ability to problem-solve
- Ability to multi-task, efficient time-management skills
- Commitment to work long hours, including weekends, depending on business needs
- Positive and effective leadership and customer service skills
- Ability to work in a team environment with a strong work ethic and positive team attitude
- Team player who can listen and learn
- Reliable transportation
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
