Front Desk Manager

Description: We are looking for a confident, outgoing personality to become our next Ripon Print Studio Front Desk Manager. They will first act as the “face” of Ripon Print Studio as they are the first person customers interact with when they do business with us. They will additionally act as a project manager as they intake jobs, create quotes, manage due dates, order materials, communicate with the production team, and follow up with customers, etc. This position is one of the most crucial parts of our business and we are dedicated to looking for the right person to fill the role!

Primary Job Responsibilities-

• Acting as “the face” of Ripon Print Studio- Answering phone calls, responding to emails, greeting & helping customers that walk into the shop
• Helping customers with quotes for custom/bulk orders or with purchases in the retail shop
• Displaying product knowledge by selling & suggesting garments, printing methods, or materials
• Project Management- Getting the quote to the next department (i.e. graphics, production, etc) or ordering materials
• Ensuring materials for the job have been ordered and documenting the expenses
• Checking in with production to make sure the job is done on time with accuracy
• Collecting payment from the customer
• Problem solving anything that may go wrong along the way
• Acting as a sales person to walk in shoppers- talking about current promotions or new products, maximizing sales with every customer
• Taking ownership and a sense of pride for the front of house- keeping the front/retail portion of the shop clean & tidy.

Desired Candidate Qualities-

• Friendly and outgoing personality
• Team player
• Teachable / Coachable- open minded to change
• Ability to use good judgement & critical thinking skills to make executive decisions
• Ability to see a need and fill a need
• Ability to take ownership of their role to care about the business like it was their own
• Work independently and be a self starter
• Creative problem solving skills- work through grey areas while using good judgement
• Interpersonal Skills- ability to interact with people in person, via email, and on the phone
• Ability to talk with a customer and ask identifying questions to understand their needs and get them the right product.
• Creative eye for design is a bonus, but not a must.

Required Experience

• Basic computer skills- Apple/Mac systems
• 3-5 years of customer service experience
• Retail or sales experience
• Bonus but not required: basic use of Adobe Illustrator, Photoshop, and Canva.
• Bonus but not required: Basic knowledge of printing industry

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift

Experience:

• Customer service: 3 years (Preferred)

Ability to Commute:

• Ripon, CA 95366 (Required)

Ability to Relocate:

• Ripon, CA 95366: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $22