What are the responsibilities and job description for the Social Media Engagement Coordinator position at Ripple Fiber?
Social Media Engagement Coordinator | Ripple Fiber
We are looking to add a Social Media Engagement Coordinator to our growing team in Charlotte.
About Ripple Fiber
Our mission is to provide access to the best internet for life, while bridging the digital divide, using advanced technology aimed at improving people’s lives. Our technology has proven successful in other countries around the world and has provided ease of access to more opportunities from an education, entertainment, and employment perspective.
We have achieved the above by providing faster, more stable fiber internet connection, providing each user with their own bandwidth without needing to share with anyone else. Simply put, the capacity of fiber is a lot faster than copper and is the internet of the future.
Our aim is to provide this internet access to over 3 million homes over the next 7 years, across various states.
About our Culture
We are a dynamic fast growing, fast paced, innovative company filled with ambitious, self-starters with entrepreneurial mindsets. We are people centric and place emphasis on employee experience, career growth and development.
About the Role
As the Social Media Engagement Coordinator, you’ll monitor and respond to messages, comments and reviews online, escalate issues to the appropriate teams and help manage Ripple Fiber’s online reputation. You’ll also assist with social listening, crisis management, and after-hours/weekend escalations as needed. Additionally, you’ll support marketing initiatives, including photoshoots, events, and community engagement efforts.
Responsibilities:
- Monitor and engage with customer comments, messages, and reviews across platforms.
- Track brand mentions using social listening tools and monitor online trends.
- Work cross-functionally with internal teams to resolve concerns and answer questions.
- Assist the marketing department with social content, events, and community outreach.
- Manage the after-hours/weekend escalations when necessary.
- Analyze engagement data and report insights to optimize strategies.
- Perform other duties as assigned.
Qualifications & Experience:
- Bachelor’s degree in Information Marketing, Public Relations, Communications or related field.
- Internship experience in social media, marketing or PR highly preferred.
- Social media, marketing, public relations, communications. Min. 1 years at a marketing agency.
- 2 years of experience in social media engagement or community management.
- Proficiency in Hootsuite, Sprout Social, or similar tools.
- Strong written communication skills and ability to maintain brand voice.
- Preferred: Experience with social listening, sentiment analysis, and escalation processes.
- Preferred one year of experience in a marketing agency environment, assisting or managing multiple client accounts at once.
- Ability to work occasional weekends and after-hours, and travel as needed.
We offer a competitive salary, comprehensive benefits package (including 401k packages), various perks and opportunities for growth and development. If you believe you are a fit from a role and culture perspective, please submit your resume, along with a cover letter for consideration.
Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.
