What are the responsibilities and job description for the Rockwell Automation - Intern, Support Engineer, application via RippleMatch position at RippleMatch?
This role is with Rockwell Automation. Rockwell Automation uses RippleMatch to find top talent.
Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!
Job Description
As a Support Intern, you will engage with many of Rockwell Automation's customers across a variety of industries. Your mission is to support our customers to ensure that systems are maintained and functioning properly. Support Engineer Interns could work in the field (in either the greater Dallas, TX area or the greater Chicago, IL area) or in our Remote Support Office (in Mayfield Heights, OH).
Your Responsibilities:
The Essentials - You Will Have:
As part of Rockwell Automation, Inc.'s application process for university students, Rockwell Automation uses RippleMatch's artificial intelligence (AI) tool to assist us in our analysis of your submitted information, including your resume, cover letter and online profiles to identify potential matches for open positions at Rockwell Automation. RippleMatch is a third-party vendor that provides automated resume review, automated sourcing, centralized event management, candidate relationship management, and analytics and insight to Rockwell Automation. RippleMatch's AI analysis may involve automated screening based on keywords, skills and experience. Please note that while AI assists in Rockwell Automation's initial review, all hiring decisions are made by human reviewers. Rockwell Automation is committed to using AI in a fair, unbiased manner that complies with all applicable laws.
If you are an individual with a disability and require an accommodation, please contact 1 (844) 404-7427.
NYC Job Postings
As part of Rockwell Automation, Inc.'s application process, Rockwell Automation uses RippleMatch's artificial intelligence (AI) tool to assist us in our analysis of your submitted information, including your resume, cover letter and online profiles to identify potential matches for open positions at Rockwell Automation. RippleMatch is a third-party vendor that provides automated resume review, automated sourcing, centralized event management, candidate relationship management, and analytics and insight to Rockwell Automation. RippleMatch's AI analysis may involve automated screening based on keywords, skills and experience. Please note that while AI assists in Rockwell Automation's initial review, all hiring decisions are made by human reviewers and RippleMatch's information is but one factor in Rockwell's Automation's hiring decision. Rockwell Automation is committed to using AI in a fair, unbiased manner that complies with all applicable laws. For information on Ripplematch's bias testing, see here.
If you are an individual with a disability and require an accommodation, please contact 1 (844) 404-7427. If you would like to request an alternative to RippleMatch's process, please contact rauniversity@rockwellautomation.com.
This position is part of a job family. Experience will be the determining factor for position level and compensation
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
For this role, the hourly compensation is from $20 - $32. Our benefits for the US can be found here. Actual pay will be based on factors such as skills, knowledge, education, and experience
Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!
Job Description
As a Support Intern, you will engage with many of Rockwell Automation's customers across a variety of industries. Your mission is to support our customers to ensure that systems are maintained and functioning properly. Support Engineer Interns could work in the field (in either the greater Dallas, TX area or the greater Chicago, IL area) or in our Remote Support Office (in Mayfield Heights, OH).
Your Responsibilities:
- Support our customers and field personnel with troubleshooting and resolving customer issues in person or by phone, chat, and email channels
- Experience the responsibilities of a Field Service and/or Remote Support Engineers to learn how they approach troubleshooting in their respective area of work
- Manage customer interactions by setting expectations, capturing the issue, resolution and steps taken to troubleshoot, and following up with customers in a timely manner
- Manage electrical/automation projects with direction
- Update and draft documentation with solutions to commonly experienced problems to improve customer satisfaction.
The Essentials - You Will Have:
- Active enrollment in a four year or advanced degree program at an accredited university
- Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future
- Cumulative GPA of 3.3 or above with a Chemical, Mechanical or Electrical Engineering major in progress
- Experience quickly acquiring new information and skills
- Excellent written, verbal, presentation, and interpersonal communication skills
- Experience collaborating with diverse groups, including clients, peers, and managers
- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Holidays
- To learn more about our benefits, please visit www.raquickfind.com
As part of Rockwell Automation, Inc.'s application process for university students, Rockwell Automation uses RippleMatch's artificial intelligence (AI) tool to assist us in our analysis of your submitted information, including your resume, cover letter and online profiles to identify potential matches for open positions at Rockwell Automation. RippleMatch is a third-party vendor that provides automated resume review, automated sourcing, centralized event management, candidate relationship management, and analytics and insight to Rockwell Automation. RippleMatch's AI analysis may involve automated screening based on keywords, skills and experience. Please note that while AI assists in Rockwell Automation's initial review, all hiring decisions are made by human reviewers. Rockwell Automation is committed to using AI in a fair, unbiased manner that complies with all applicable laws.
If you are an individual with a disability and require an accommodation, please contact 1 (844) 404-7427.
NYC Job Postings
As part of Rockwell Automation, Inc.'s application process, Rockwell Automation uses RippleMatch's artificial intelligence (AI) tool to assist us in our analysis of your submitted information, including your resume, cover letter and online profiles to identify potential matches for open positions at Rockwell Automation. RippleMatch is a third-party vendor that provides automated resume review, automated sourcing, centralized event management, candidate relationship management, and analytics and insight to Rockwell Automation. RippleMatch's AI analysis may involve automated screening based on keywords, skills and experience. Please note that while AI assists in Rockwell Automation's initial review, all hiring decisions are made by human reviewers and RippleMatch's information is but one factor in Rockwell's Automation's hiring decision. Rockwell Automation is committed to using AI in a fair, unbiased manner that complies with all applicable laws. For information on Ripplematch's bias testing, see here.
If you are an individual with a disability and require an accommodation, please contact 1 (844) 404-7427. If you would like to request an alternative to RippleMatch's process, please contact rauniversity@rockwellautomation.com.
This position is part of a job family. Experience will be the determining factor for position level and compensation
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
For this role, the hourly compensation is from $20 - $32. Our benefits for the US can be found here. Actual pay will be based on factors such as skills, knowledge, education, and experience
Salary : $20 - $32
