What are the responsibilities and job description for the Account Manager, Mid-Market position at Rippling?
About Rippling
Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.
By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that official communication will only be sent from @Rippling.com addresses.
About The Role
We’re looking for a self-driven, growth minded account manager with a proven track record of success to join our hybrid-remote US-based Account Management team. As an account manager at Rippling, you are the CEO of your book of business. You will field customer requests and lead initiatives in your book to meet company objectives for customer adoption, retention, and revenue growth. Account managers in our Mid-Market segment own revenue retention and growth of one our fastest growing customer segments. If a sales-driven Account Manager role in an extremely fast-paced environment ignites your excitement, you’re in the right place.
What You Will Do
This role will receive a competitive On-Target Earnings (base salary sales commission) benefits equity. The On-Target Earnings* for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
OTE (60/40 commission split for base/variable pay):
Tier 1: $160,000/year
Tier 2: $150,000/year
Tier 3: $150,000/year
A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above.
Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.
By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that official communication will only be sent from @Rippling.com addresses.
About The Role
We’re looking for a self-driven, growth minded account manager with a proven track record of success to join our hybrid-remote US-based Account Management team. As an account manager at Rippling, you are the CEO of your book of business. You will field customer requests and lead initiatives in your book to meet company objectives for customer adoption, retention, and revenue growth. Account managers in our Mid-Market segment own revenue retention and growth of one our fastest growing customer segments. If a sales-driven Account Manager role in an extremely fast-paced environment ignites your excitement, you’re in the right place.
What You Will Do
- Proactively engage customers in your book via key lifecycle events: Implementation, executive business reviews, strategic engagements, contract renewal, etc.
- Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting
- Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based selling approach
- Navigate a sales process by building relationships with multiple stakeholders through remote meetings
- Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to monthly targets
- Negotiate and coordinate customer procurement and contract execution
- Partner with cross-functional sales, support, and customer operations teams to ensure customer success and secure long-term commitments
- Take an entrepreneurial approach to the role
- 3 years of SaaS experience in account management, sales, or quota-carrying customer success
- Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small
- High integrity; enthusiastic about building a great company for the long term
- Track record of consistently meeting and exceeding quota via new product sales and upgrades
- Competitive and creative drive to win over customers and think outside the box to get a deal done
- Demonstrated ability to run a sales discovery and manage a multi-step sales process
- Proven success building and maintaining long term commercial relationships
- Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company
- Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.
This role will receive a competitive On-Target Earnings (base salary sales commission) benefits equity. The On-Target Earnings* for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
OTE (60/40 commission split for base/variable pay):
Tier 1: $160,000/year
Tier 2: $150,000/year
Tier 3: $150,000/year
A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above.
- Commission is not guaranteed
Salary : $150,000 - $160,000
