What are the responsibilities and job description for the Professional Services Consultant, Platform position at Rippling?
Professional Services Consultant, Platform
About Rippling
Apply fast, check the full description by scrolling below to find out the full requirements for this role.
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Based in San Francisco, CA, Rippling has raised $1.4B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @rippling.com addresses.
About the role
Rippling’s Professional Services team is responsible for ensuring customers see incredible business transformations by maximizing the value of our core Platform. Professional Services engagements are consultative and customized based on the customers’ unique needs / pain points.
The ideal candidate is a customer advocate, product advocate, and natural problem solver. This role specifically is technical. A candidate who is strong in Excel / SQL and is curious about technology and platforms will succeed.
What you will do
- Ensure our customers are set up for success with our core platform
- Discover our customers' business needs and priorities
- Solution customer’s business needs / priorities via workflows, reports, permissions and approvals
- Build custom workflows, formula fields (requires you to build queries in RQL), advanced reports, permission profiles, and approvals
- Train customers on the core platform
- Deliver to key KPI’s : project completions, CSAT, and adoption / exit gate adherence
- Work cross-functionally with CX, product, and marketing to maximize product adoption
- Design and document new use cases for our platform
- Train our internal and external teams through webinars
- Contribute to our knowledge base and serve as a subject matter expert on the Platform
- Actively contribute to the development of new Platform features
- Coordinate with product and engineering teams to support new use cases
- Assist with user testing and beta programs for new features
What you will need
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary benefits equity. The salary for US-based employees will be aligned with one of the ranges below based on location.
A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
The pay range for this role is :
68,850 - 109,000 USD per year (US Tier 3)
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Salary : $68,850 - $109,000
