Car Wash Assistant Manager

About Us:

Riptide Car Wash has been washing cars since 2011. We operate a state-of-the-art car wash built to serve our local community. We are family owned and operated with a passion to serve our customers by providing a clean, fast, and safe wash experience.

Riptide Car Wash has been voted favorite car wash by Reader’s Choice awards! Our goal is to provide reliable customer service to the people we meet every day and to provide our team members with the same quality care as our customers.

Summary:

Manage daily wash efficiency and address customer needs. Contribute to overall wash sales and profit goals. Overseeing staff and upholding company image and policies. Assistant Manager aids the General Manager wherever necessary.

What is in it for you:

• Competitive pay: ~$42k-$55k
• 20 Days of PTO
• Retirement Plan with 3% match
• Free car washes
• Opportunity to grow your career within the company in an ever-growing industry
• Healthcare benefits
• Fun and active outdoor workplace environment

What we are looking for:

• Minimum of 1-2 year management experience in Car Wash or related industry
• Good communication skills
• Ability to work in a fast paced environment
• Ability to troubleshoot
• Ability to work with a team
• Innovative mindset
• Flexible schedule and the ability to work evenings and weekends
• Ability to travel between different wash locations
• Valid driver license
• Experience in Microsoft office and basic computer skills
• High school diploma or higher

What you will do:

• Aid GM in monitoring overall wash quality
• Monitor water quality, soap usage, and wash performance
• Assist GM in hiring, onboarding, and training staff
• Helps oversee and monitor staff performance
• Conducts staff reviews with GM
• Lead by example
• Handle customer inquiries, discrepancies, and claims
• Help perform routine maintenance
• Track inventory and stock inventory
• Uphold company values and ideology
• Perform data analysis, recording, and reporting
• Create and perform procedures and applications that improve the business
• Assists GM in creating team schedule and submitting bi-weekly payroll

Language: Ability to read, write, speak and understand English in a manner that is effective for communication.

Qualifications

An individual must be able to carry out each responsibility with proficiency in order to execute this job successfully along with attending and participating in team/management meetings as required. The qualifications stated above serve as an indication of the level of expertise and aptitude needed to fulfill the position.

Disclaimer: In no way does this job description say or imply that these are the exclusive responsibilities of the employee holding this position. Subject to all relevant state and federal laws, employees may be expected to comply with additional job-related instructions and to carry out additional job-related activities as requested. Some work functions listed herein may be subject to possible adjustment in accordance with applicable state and federal legislation, and Riptide Car Wash LLC maintains the right to make modifications to the job descriptions as appropriate with or without notification to impacted employees. There is no employment contract established by this job description.

Job Type: Full-time

Pay: $42,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Application Question(s):

• You want to increase repeat visits to your retail store. The store already has steady foot traffic.

What would you do?
A. Start a loyalty program to reward customers based on how often they come in and how much they spend
B. Spend more on advertising to build brand awareness and attract new customers
C. Cut prices to increase foot traffic and sales
D. Gather customer feedback via online surveys and in-store feedback kiosks to improve customer satisfaction
E. Nothing; steady foot traffic suggests your current retention strategies are working

• Ahmad is working with his team when another supervisor comes up to him and says, "You should keep an eye on the incompetent people who work for you. They left a mess yesterday that my team had to clean up." Ahmad was unaware of the incident.

What should Ahmad say to her?
A. Tell her that he'd prefer to talk about it in private later
B. Tell her that she's being unprofessional
C. Ask her if she has proof that his team left the mess
D. Thank her for letting him know and promise to talk to his team
E. Apologize for the mess on behalf of his team

Experience:

• Car Wash: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Lancaster County, PA (Required)

Work Location: In person

Salary : $42,000 - $55,000