What are the responsibilities and job description for the Patient Loyalty Specialist position at Risas Dental and Braces?
Our Patient Loyalty Specialists provide a patient-centric experience over the phone and are the first contact patients have with Risas. Our Patient Loyalty Specialists are empowered to educate on our numerous services, pricing, and assists with scheduling appointments. This is a fast-paced environment and requires the ability to communicate, prioritize, critically think, and problem solve when speaking with new and continuing patients.
Responsibilities
- Answers an average of 75-100 telephone calls per day to schedule appointments for new and/or current patients
- Educates patients on services and pricing
- Verifies and updates patient demographic data while scheduling appointments
- Identifies and resolves patient concerns ensuring patient retention
- Completes patient treatment follow-up calls
- Communicates with teammates at offices across all markets regarding patient questions, scheduling, and any updates when necessary
- Processes payments by phone
- Maintain strict compliance with State, Federal, and other regulations, (e.g., OSHA, HIPAA, and Risas policies and practices)
- Any other duties and responsibilities may be added or changed at any time
Qualifications
- Bilingual in English and Spanish required
- Customer service experience over the phone a plus
- Proficient computer skills
- Excellent organizational skills and ability to multitask
- Exceptional written and verbal communication abilities
- Must exhibit a warm, friendly, and outgoing personality
- Must be comfortable utilizing de-escalation skills when communicating with patients
- Ability to think creatively, problem solve, and work independently
Benefits:
Risas Dental and Braces offers a comprehensive benefits package including:
- Opportunity to work remotely after on the job training
- Medical and vision benefits
- Free dental services
- 401(k) with employer match
- Paid Time Off
- Tuition reimbursement opportunities
- And many other ancillary benefits
The working environment is fun, fast paced, challenging, and rewarding with opportunities for professional development and career advancement. Join us in this work. Begin a career that is full of meaning and value.