NOC Lead

NOC Lead Job Description

WHO WE ARE: Rise & Shine is revolutionizing care-giving to our communities’ most vulnerable populations. By taking a person-centered focused approach, we are raising the standard of support to give individuals who experience learning disabilities an opportunity to live their best life.

Position Overview: The NOC Lead ensures compliance with objectives stated in the individual support plans (ISP), including behavioral and medical plans so that the needs of individuals served are met; ensures compliance with federal, state, and local laws and regulations, agency policy and procedures; and ensures that all staff receive the training required and necessary to deliver quality services.

FLSA Status: Non-exempt, hourly

Reports to: Directors of Programs

Essential Job Functions

• Foster positive working relationships between the Staff and management, clients, and community parties.
• Coordinate with agency nurse and/or Behavioral Specialist, and other professional so client need is being met on a timely basis.
• Attend meetings (staff/1:1s/management and coordinate, including scheduling staff and house meetings.
• Support Quality Assurance Department (QA) in meeting all state licensing requirements and are operated at the highest level of care possible by supporting sites and managers with resolving QA reviews and licensing Plans of Improvement.
• Provide administrative review of General Event Reports (GERSs) within 3 business days, communicating trends, concerns, and other issues of concern to Quality Assurance, Human Resources and Director of Programs as needed.
• Ability to work NOC
• May participate in interviewing, selecting, training, and adjusting hours of work; planning and directing work of DSPs; appraising and evaluating work performance of DSPs. Reports evaluations and recommendations of employees to Human Resources.
• Point of contact for DSP complaints and grievances. Follow grievance policy.
• Ensure OSHA compliance at the program site.
• Training new staff and current staff as needed staff evaluations, positive team building.
• Daily Operations: includes but not limited to: Household shopping, Maintenance reports, Safety reports, House finances, support staff and clients.
• Other duties as requested by upper management.
• Advocate for the rights of the people we support.
• Administer medication to clients requiring such support
• Documentation in Therap, daily audits and record keeping as required
• Report suspected neglect or abuse per the OAR requirements.
• Attend all team meetings and training as required.
• Train and welcome new staff into the homes.

Preferred Qualifications:

• 2 or more years of experience in Supervisory role in a residential, educational, or vocational setting serving people with disabilities.
• Or bachelor’s degree in social work, Special Education, Psychology, or a related field
• Or Equivalent combination of education and experience totaling more than four years.
• Experience at writing, reviewing, and implementing ISPs.
• Ability to review and critique Behavioral Support Plans (BSPs) and Nursing Care Plans
• Knowledgeable of Oregon Administrative Rules (OARs), updates and licensing.
• Must have and demonstrate a positive, solutions-oriented mindset, and a positive attitude.
• Experience using Therap (preferred, not required)

Minimum Requirements:

• Must have High School Diploma or G.E.D.
• Must be at least 18 years of age.
• Must possess a valid Oregon Driver’s License and be insurable by company provider.
• Must pass Oregon criminal background screening.
• Must be able to lift up to 40 lbs., bend and/or squat
• Must be able to walk up and down stairs
• Must be able to perform job with or without a reasonable accommodation

The above statements describe the general nature of work being performed. At no time, should the above be construed as an exhaustive list of responsibilities, duties, or skills required to do set tasks. This job description does not imply or constitute as a contract for employment.