What are the responsibilities and job description for the HOA Community Association Manager position at Rise Association Management Group?
Company Vision
RISE Association Management Group is the best-in-class provider of property services for Texas homeowners' associations. Our core purpose is to be of service to great communities and the people who lead them. We accomplish this through our passionate, kind, and solution-oriented team members who partner with our community leaders to build their vision, together. We specialize in working with communities with unique lifestyle offerings, facility, and infrastructure needs (to include a wide variety of amenities), and service offerings. We're an EOS™ (Entrepreneurial Operating System) company and our organization is structured to support exceptional outcomes for our community association clients. We're thought leaders, innovators, and problem solvers. Whatever the issue: we have an expert under this roof who can solve it. We're a team of financial services professionals, facilities maintenance experts, risk managers, and business managers and we're looking for the next generation of problem solvers to join us and be a part of our rapid growth. We implement intelligent solutions, exceptional service, and the RISE way so that we can create a vibrant future and quality of life today. We connect community association, financial, and facility expertise with communities who need it.
We are problem solvers and business managers who just happen to be in the business of community association management. Together, we're capable of so much more. Together, we RISE.
Our Core Values:
- Honoring Commitments
- Precision
- Unquenchable Curiosity
- Stewardship
- Being a Great Partner
- Inspire Others with Your Attitude
- Finding A Way, despite any obstacles
- Taking Ownership
Position Overview:
RISE is seeking a dynamic Association Manager to join our expanding team. In this role, you'll be pivotal in delivering the "RISE Difference" to our clients and guiding our team of managers to excellence. As an Association Manager, you'll oversee all aspects of our service delivery, including facility, financial, and administrative management, ensuring a culture of service and accountability.
You'll be a key player in setting and achieving goals, providing direction, and managing the day-to-day operations of our associations. This role demands exceptional leadership, strong communication skills, and a solid understanding of financials and community association management. A "find a way" mentality, a robust work ethic, and the ability to thrive in a fast-paced environment with multiple priorities are essential. Regular evening meetings with clients are part of the role.
Core Responsibilities:
- Ensure adherence to RISE's procedures, policies, and tools.
- Provide financial and operational leadership, offering consultative support to clients.
- Review monthly Board of Directors packets and oversee mass mailings.
- Attend board and membership meetings to strengthen client relationships and ensure compliance with relevant laws.
- Build and maintain strong client relationships.
- Provide exceptional customer service, addressing calls and messages within 24 hours.
- Efficiently manage new account onboarding.
- Foster team development through an open-door policy and guidance.
Required Skills, Knowledge, and Experience:
- At least 1 years of experience in a leadership role with direct reports.
- At least 2 years of experience in community association management.
- General understanding of basic accounting principles.
- Strong leadership and management abilities.
- Proficiency in Microsoft Office Suite and strong data entry skills.
Education/Certification Requirements:
- Bachelor's Degree from an accredited university preferred; High School Diploma or equivalent experience required.
Additional Information:
- All information will be kept confidential according to EEO guidelines.
- FLSA Status: Exempt
- Status: Full-Time
- Hours: Monday through Friday, 8 am to 5 pm, with occasional evenings and weekends as required.
- Work Location: 3131 Eastside Street, Houston, TX 7709
Physical Requirements:
- Ability to lift up to 20 lbs.
- Majority of work will be seated, but requires standing, walking, and sitting throughout the day.
- Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Typical Working Conditions:
- Primarily indoor work.
- May require working at any time of the day, evening, or night, including weekends.
Benefits:
- 20 Days of PTO per Year 11 Paid Holidays
- Group Health (75% employer-paid)
- Life & AD&D Insurance
- Available Dental, Vision, Short Term Disability, etc.
- 401(k) Plan
Job Type: Full-time
Pay: Competitive and Flexible salary based on experience. 65K- 80K range
