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IHT Support Clinician

Rise Behavioral Health Services
West Springfield, MA Full Time
POSTED ON 2/4/2025
AVAILABLE BEFORE 4/3/2025

Position Summary: The CBHI Support Clinician provides administrative support to the CBHI program directors with triage, weekly calls, and other duties related to CBHI referrals/waitlist management. This role requires a combination of organizational skills and exceptional communication abilities to ensure the seamless functioning of clinical and administrative operations within the CBHI programs. The CBHI Support Clini cian fulfills all the expectations and job duties specified in the IHT Clinician job description. This includes managing a caseload to meet the requirement of 25 weekly billable hours with an additional 15 admin hours to support CBHI triage calls, weekly calls, and diagnostic screenings as necessary. The CBHI Support Clinician will also provide coverage during clinicians' PTO.

Skills and Experience: Prefer minimum of 2 years of experience working with children and families. Bilingual in Spanish preferred.

Responsibilities and Duties

  • Fulfill all job performance requirements for the IHT clinician as outlined in the job description.
  • Assists Program Directors and Clinical Supervisors with triage calls, weekly waitlist calls, and diagnostic screenings.
  • Complete timely documentation related to the outcome of these calls in Ninox and ReThink.
  • Become knowledgeable and proficient in the Timely Access to Care Protocol for CBHI service providers including an understanding of expectations regarding referrals and waitlists processes for CBHI providers.
  • Maintain effective communication with clinicians, peers, and management/Program Directors to provide updates, challenges, and achievements related to these calls and any communication with families waiting for CBHI related services.
  • Respond to unforeseen situations or urgencies, making well-considered decisions to minimize administrative and clinical disruptions in CBHI.
  • Demonstrate the ability to triage crises, urgency, safety, and risks.
  • Understands the protocol for assessing and escalating referrals who presents as high-risks.
  • All other duties assigned by Program Directors

Core Competencies:

  • Ability to work collaboratively within RISE programs and with collaterals.
  • Excellent time management, communication, and organizational skills. Ability to prioritize multiple tasks.
  • Ability to quickly adapt to changing situations. Including exceptional problem solving and crisis-management skills.
  • Must be comfortable working with multiple EHR systems.
  • Must be self-motivated and reliable.

Additional requirements:

  • Valid driver’s license
  • Must comply with COVID-19 vaccination requirement or receive an approved exemption.

Rise Behavioral Health Services LLC is an Equal Opportunity Employer, we do not discriminate in employment based on race, color, gender, gender expression, gender identity, gender reassignment, national origin, political affiliation, religious beliefs and practices, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, pregnancy, parental/maternal status, military service, or other protected characteristics recognized by federal, state and local laws.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • Day shift
  • Monday to Friday

Work Location: In person

Salary : $65,000

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