What are the responsibilities and job description for the Operations & Customer Experience Coordinator position at Rise Centered?
Rise Centered is on a mission to help people reconnect with themselves, simplify their lives, and take meaningful breaks from technology. We create thoughtfully designed products that seamlessly integrate into a mindful lifestyle.
As we continue to grow, we’re looking for a highly organized, proactive team member to manage our day-to-day operations, customer experience, and logistics. This is a hands-on, dynamic role with plenty of room to grow—ideal for someone early in their career who thrives in a fast-paced, problem-solving environment.
What You’ll Do
Customer Experience & Order Management
Manage the hello@risecentered.com inbox and provide timely, professional, and kind responses to customers.
Handle returns & exchanges to ensure a smooth customer experience.
Maintain Shopify to process orders, update inventory, and troubleshoot order issues.
Track and analyze customer inquiries to improve FAQs and processes.
Logistics & Operations Support
Work with our fulfillment center to ensure orders ship on time and resolve any issues.
Communicate with wholesale partners to confirm orders, track inventory, and coordinate shipments.
Monitor shipping delays, damaged goods, or logistics challenges and proactively find solutions.
Assist in streamlining workflows to improve efficiency.
Maintain Standard Operating Procedures (SOPs) for key operational tasks.
Who You Are
- Highly organized and able to juggle multiple responsibilities without dropping the ball.
- Strong leadership and problem-solving skills—you take initiative and figure things out.
- Excellent written & verbal communication—customer interactions matter to us.
- Detail-oriented and process-driven—you love making things more efficient.
- Comfortable with technology—Shopify, Google, and other e-commerce tools (or a willingness to learn).
- Previous experience in customer service, operations, logistics, or e-commerce is a plus, but not required.
- Must be located in Jackson, WY, or willing to relocate.
Why This Role?
✔ Salary of $60,000 per year potential for a performance-based bonus
✔ Hands-on experience in operations, logistics, and customer experience.
✔ Room for growth—this role has the potential to expand as the business evolves.
✔ Work directly with the founder and gain exposure to all aspects of a growing business.
✔ A fast-paced, engaging environment where your ideas and contributions matter.
Salary : $60,000