Description

Residential Program Coordinator

GENERAL STATEMENT OF DUTIES:

Under the direct supervision of Residential Assistant Director, the Program Coordinator will ensure successful operations of the residential programs aligned with regulatory requirements federal/state/county governing bodies. The Program Coordinator will act in accordance with the agency’s mission and value statement concomitantly performing job responsibilities with the highest level of professionalism and enthusiasm.

ESSENTIAL FUNCTIONS:

• Function as a QMHS or QIDP when necessary.  Participate at IDTs & planning meetings
• Provide highest quality of care to the Individuals serviced within the residential programs; Fully understand the person-centered approach and recovery-based model; Actively and positively communicate agency philosophy, administrative decisions, to all employees in a timely and professional manner
• Ensure adequate supervision and staffing of each assigned location based on minimum staffing ratios and specific needs of the individuals.
• Oversee and provide supportive direction to Residential Managers, Assistant Managers, and all staff through implementation of training, role-modeling, and structured oversight.
• Mediate emergency program needs- deploying of staff, handling of crisis in an effective and efficient way; Communicate with the Assistant Director and other involved team members
• Provide timely updates to the Assistant Director regarding critical issues
• Coordinate linkages to treatment, care coordination, day activities, and other meaningful resources to enhance quality of life.
• Actively participate in the admissions/discharge process, as well as all team meetings.
• Maintain certifications - SCIP/CPR/AED/FA/AMAP
• Assist management to evaluate, and/or modify progress or lack thereof and oversee implementation of revised goal/treatment planning
• Available on-call 24/7; Arranges schedule to meet the needs of the program
• Partake in the interviewing, hiring, and training of team members
• Supervise and approve employee hours including timecards, requests for time off, monitoring of overtime, and hours worked according to agency policy and procedures.
• Oversee completion of critical billing documentation coupled with associated required documentation; address areas of concern; submit records in a meticulous and timely manner.
• Review documentation of individuals’ progress on a random basis and ensure the

documentation is complete and up to date; ensure that follow up occurs, as necessary.

• Conduct regular audits of individual records, and site-based documents (fire evac. Plans, community meetings, communication logs, smoke detector checks, etc.) according to established policies and procedures- aligned with Regulatory requirements.
• Demonstrates innovation and creativity
• Communicates effectively in both oral and written form concisely and with transparency

• Act in the capacity of the Residential Manager, when absent- ensuring site continues to run efficiently
• Confirm safety and cleanliness of the physical plant of all assigned locations whilst capturing a home-like atmosphere
• Adhere to mandate policy regarding reporting of incidents as outlined in OMH/OPWDD Justice Center reporting definitions plus established program processes
• Conduct routine financial audits, ensuring regulatory compliance, and accuracy of every transaction
• Monitor recreational activities and participation; present suggestions and ideas; assist in implementation of recreational events
• Manage time effectively. Visit homes frequently and provide coverage directly when necessary
• Work collaboratively with all members of agency; BIS, Nursing, Intake, Benefits, Accounting, QI, HR, etc.
• Attend all mandatory meetings- being prepared and presenting information in a thorough way, Design residential team meeting agendas in collaboration with house manager
• Track Program Training compliance; Utilize conversation forms and initiate progressive disciplinary policy when applicable
• Invest in and retain valuable team members by providing ongoing employee evaluations
• Participate in internal QI support visits, as well as external surveys/audits; OFPC/DOH/DQI review plans of corrective actions and follow through on all recommendations.
• Join in State, regional, and local planning, training, and advocacy opportunities, along with internal strategic planning/IRC committees as Requested by the Assistant Director
• Follow Agency Code of Conduct
• Program Coordinators will provide support for weekend on call coverage to programs to include but not limited to, oversight and implementation of policies and procedures.
• Program Coordinators will assist in staff development, cross training for Direct Support Professionals and Residential Counselors, management training, and collaboration amongst the Mental Health and OPWDD departments to assist with staffing shortages and retention.
• Monitor meaningful activities, recreation, and active engagement
• Other duties as assigned

Qualifications

• Three years of supervisor experience collaborating directly with persons with mental health, intellectual disabilities or other developmental disabilities AND is a human services professional possessing at least a bachelor’s degree in a human services field, including but not limited to sociology, special education, and rehabilitation counseling or psychology.

• Valid New York State Driver’s License

• Exerting up to twenty pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Salary : $67,000 - $70,000