Front Desk Sales Associate

About Us:

Rise Wellness Lounge is a luxury Medical Spa, Wellness Center, and Lounge with an attached Aesthetic School offering a comprehensive range of medical aesthetic treatments, wellness therapies, and advanced skincare education. Our services include:

• Medical Aesthetic Treatments: Injectables, dermal fillers, IPL, laser hair removal, skin resurfacing, and more.
• Wellness Therapies: Body sculpting, pelvic floor and incontinence treatments, red light therapy, and infrared sauna.
• Esthetic & Spa Services: Medical-grade facials, skincare, waxing, and personalized treatments.
• Aesthetic Education: State-approved aesthetician programs and advanced training courses.
• Luxury Lounge Experience: A coffee and wine bar within the med spa, creating a unique and welcoming environment.

Position Overview:

We are looking for a sales-driven, customer-focused professional to join our team as a Front Desk Sales Associate. This role is a hybrid of front desk responsibilities, client engagement, and sales, requiring a strong background in sales, hospitality, and wellness/beauty.

The ideal candidate is personable, highly motivated to sell memberships, packages, and retail products, and thrives in a fast-paced, high-end spa environment. This position is essential to our client experience, ensuring seamless appointment scheduling, service coordination, and follow-up.

Position Type: Full-Time

Schedule:

• Tuesday – Friday: 9:30 AM – 6:00 PM
• Saturday: 9:00 AM – 3:00 PM
• Sunday & Monday: OFF

Key Responsibilities: Sales & Membership Growth:

• Proactively drive sales by educating clients on services, memberships, and retail products.
• Convert leads into bookings and sales through warm outbound calls, follow-ups, and in-person consultations.
• Upsell and cross-sell services, memberships, and treatment packages to maximize client engagement.
• Work toward meeting and exceeding individual and team sales goals.
• Assist with membership transactions, renewals, and cancellations.

Client Interaction & Customer Service:

• Create an exceptional first impression by greeting clients warmly and making them feel valued.
• Consult with clients on their aesthetic and wellness goals, recommending appropriate services and products.
• Schedule appointments efficiently, ensuring an optimized provider schedule and seamless client experience.
• Manage client check-ins and check-outs, process payments, and handle any client inquiries with professionalism.
• Educate clients on the benefits of services including injectables, laser treatments, EmSculpt NEO, medical-grade facials, and other advanced therapies.
• Handle client concerns professionally, escalating issues when necessary to ensure satisfaction.

Administrative & Organizational Duties:

• Accurately maintain client records including treatment notes, medical history, and payment information.
• Optimize bookings and proactively rebook clients to maintain steady business flow.
• Assist with inventory management for skincare and wellness retail products.
• Support marketing and social media efforts by promoting services, memberships, and special offers in person and online.

Facility & Operations Support:

• Maintain a professional and organized front desk, lounge, and treatment areas.
• Ensure cleanliness and organization of workspaces, following health and safety standards.
• Assist with laundry stock, retail displays, and general upkeep of the med spa environment.

Qualifications & Skills:

• Minimum 2 years of sales experience (required), preferably in a spa, med spa, or luxury retail environment.
• Strong customer service and communication skills with a hospitality mindset.
• Proven track record of meeting or exceeding sales goals.
• Experience with lead follow-up, outbound calling, and appointment scheduling.
• Passion for health, beauty, and aesthetics, with a desire to stay informed on industry trends.
• Ability to multitask in a fast-paced, high-end client setting.
• Proficiency with POS systems, scheduling software, and Microsoft Office Suite.
• Professional appearance and demeanor.

Preferred Qualifications:

• Experience with aesthetic or health and wellness services.
• Knowledge of sales strategies and membership retention.
• Familiarity with anatomy, physiology, and medical aesthetics is a plus.
• CPR-certified or willing to obtain.

Compensation & Benefits:

• Base Wage: $17.60 – $19 per hour (DOE)
• Commission & Bonuses: Performance-based incentives for sales and memberships
• Employee Perks: Complimentary & discounted treatments, skincare, and wellness services
• Wellness Benefits: Access to infrared sauna, cold plunge and lounge perks
• Career Growth: Training, aesthetic education opportunities, and advancement potential
• Additional Benefits: Gym & phone benefits, paid in-house training, and holiday pay

Why Join Rise Wellness Lounge?

• Work in a luxury wellness and aesthetic destination offering high-end treatments and training.
• Be part of a team-driven, sales-focused environment with growth opportunities.
• Enjoy a unique atmosphere with an attached aesthetic school and a premium coffee & wine lounge.

Apply Today! If you are a motivated sales professional with a passion for beauty, wellness, and high-end client experiences, we want to hear from you!

Job Type: Full-time

Pay: From $17.60 per hour

Expected hours: 37.5 per week

Benefits:

• Employee discount

Shift:

• Day shift

Work Location: In person

Salary : $18 - $19