What are the responsibilities and job description for the SaaS Platform Administrator position at RiseIT Solutions?
Title: SaaS Platform Administrator - 14956
Location: Princeton, NJ (100% onsite) 08540
Type: Direct Hire Position
Rate: $97K per year
Education: Bachelor’s degree, or equivalent experience
Responsibilities:
Platform Support and Integrations – 50%
- Configure the application to meet business needs and policies.
- Configure existing and new user permissions.
- Set up and maintain integrations between other systems.
- Perform system upgrade and coordinate user testing.
- Troubleshoots and resolves technical problems with the Employee Health System to include application, integration, and data issues.
- Create and maintain required documentation for policy procedure and root cause analysis for any reported issues.
Customer Support and Product Ownership – 30%
- Serve as technical subject matter expert for the Employee Health System.
- Serve as primary technical liaison with application vendors', technical resources and other technology partners as necessary.
- Serve as primary contact with all departments that will use the Employee Health System.
- Maintain the service in ServiceNow including but not limited to knowledge base articles, responding to incidents, attending post implementation reviews and CAB meetings.
Vendor Relationship Management – 15%
- Staying abreast of product roadmaps.
- Work with the vendors’ ticketing system to report issues or questions we might have.
- Advocate on behalf of the client and its business office on product development, security and accessibility.
Outreach – 5%
- Disseminate information to user community relating to both service impact and new feature functionality
- Coordinate activities relating to University’s Employee Health System and the user community
Essential Qualifications
- Minimum of 3 years of experience implementing and maintaining SaaS applications, databases, and integrations
- Demonstrated experience in applying software updates and coordinating application testing.
- Strong analytical skills, including a thorough understanding of how to interpret business needs and processes and translate them into application and operational requirements.
- Proven ability to communicate clearly both in writing and verbally with staff at all levels of the organization.
- Ability to build strong relationships with technical colleagues and campus customers with varying levels of technical understanding
- Demonstrated strong analytical and problem-solving skills
- Ability to work independently as well as with a team
- Ability to successfully engage in multiple initiatives simultaneously
- Ability to learn effectively and meet deadlines
- Ability to understand both the functional and technical sides of the application
- Strong administrative and organizational skills
- Understand data and security governance.
- SQL experience
- Education: Bachelor's degree or equivalent, related experience
Preferred Qualifications
- Work experience in University related Health systems
- Security Administration
- Experience working in higher education supporting campus constituents
Salary : $97,000
