Assistant General Manager

Be a part of the growing boutique fitness industry and join our Studio Team! Interact directly with members and prospective members and help them on their fitness journey while you connect and contribute to our studio community in this fun, high-energy and service-focused environment! KLW Fitness, established in 2013, is a multi-unit operator and developer of the Club Pilates franchise system. With locations in CA, OR, and WA. KLW is one of the largest and longest operating franchisees. The Club Pilates brand is well-established in 41 states and 3 countries, with over 650 studios currently in operation. Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-established, nation-wide brand, committed to providing affordable and accessible Pilates to the community. For more information, visit www.clubpilates.com

Duties and Responsibilities

• Ensure excellent customer service by creating a welcoming and friendly environment and addressing customer concerns or complaints  

• Responsible, along with the General Manager and Sales Associates, for ensuring that studio membership and revenue goals are meet through personal sales and training staff 

• Responsible for helping to build the studio community through organizing and executing events 

• Assistant the General Manager in supervising and managing staff, including hiring, training, and scheduling 

• Be the direct point of contact for all staff with General Manager is off 

• Oversee all billing issues (membership agreements, cancellations, freezes, failed payments, etc) 

• Assist with retail displays, sales, and inventory 

• Responsible for posting social media stories 

• Maintain cleanliness and organization in the studio.  

• Work collaboratively on monthly studio plans, grassroots marketing, and promotional activities 

• Any other tasks required to meet company goals 

Skill Sets

• Self-starter who also has a flexible schedule and strong work ethic 

•  Highly energetic, positive and enthusiastic with strong interpersonal skills 

• Ability to multi-task and function in a fast-paced environment, often with changing priorities given needs of students, business and management. 

• Dependable and accountable with strong sense of urgency 

• The ability to resolve employee customer conflicts in a positive, professional and timely manner  

• Must be customer focused and deliver company’s high level of customer service at all times in a professional, courteous, sensitive and friendly manner 

• Strong written and verbal skills 

• Comfortable with computers and effective at learning and using the necessary software products

Duties and Responsibilities

• Ensure excellent customer service by creating a welcoming and friendly environment and addressing customer concerns or complaints  

• Responsible, along with the General Manager and Sales Associates, for ensuring that studio membership and revenue goals are meet through personal sales and training staff 

• Responsible for helping to build the studio community through organizing and executing events 

• Assistant the General Manager in supervising and managing staff, including hiring, training, and scheduling 

• Be the direct point of contact for all staff with General Manager is off 

• Oversee all billing issues (membership agreements, cancellations, freezes, failed payments, etc) 

• Assist with retail displays, sales, and inventory 

• Responsible for posting social media stories 

• Maintain cleanliness and organization in the studio.  

• Work collaboratively on monthly studio plans, grassroots marketing, and promotional activities 

• Any other tasks required to meet company goals 

Skill Sets

• Self-starter who also has a flexible schedule and strong work ethic 

•  Highly energetic, positive and enthusiastic with strong interpersonal skills 

• Ability to multi-task and function in a fast-paced environment, often with changing priorities given needs of students, business and management. 

• Dependable and accountable with strong sense of urgency 

• The ability to resolve employee customer conflicts in a positive, professional and timely manner  

• Must be customer focused and deliver company’s high level of customer service at all times in a professional, courteous, sensitive and friendly manner 

• Strong written and verbal skills 

• Comfortable with computers and effective at learning and using the necessary software products 

COMPENSATION & PERKS:

· This position offers a competitive hourly wage and Commission paid on sales.

· Opportunity for growth within the studios including additional sales and management positions

Job Type: Full-time

Salary: $18.00-19.00 hour

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