What are the responsibilities and job description for the Sales & Front Desk Associate: Club Pilates, East Dublin, CA position at Riser Fitness, LLC?
Immediately Hiring: Sales/Front-Desk Associate, East Dublin, CA
Our Sales Associates play a vital role in each studio as they build relationships with our members and assist them in furthering their Pilates journey. The purpose of the Sales Associate is to assist the General Manager with new membership sales by bringing new members to the studio and booking them into Introductory Classes. The Sales Associate also helps to retain current members through regular feedback, problem-solving, and overall outstanding customer service. Fitness experience and/or knowledge of Pilates is preferred but not required.
About Us: Be a part of the growing boutique fitness industry and join our Team! Interact directly with prospective members and help them on their fitness journey while you connect and contribute to our studio community in this fun, high-energy and service-focused environment!
Riser Fitness, established in 2013, is a multi-unit operator and developer of the Club Pilates franchise system. With locations in AZ, CA, CO, OR, and WA, Riser Fitness is one of the largest and longest operating franchisees of Club Pilates studios.
Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and enhance their fitness expertise. Committed to providing affordable and accessible Pilates to the community, class formats target a wide range of clients’ needs from youth to senior, beginner to advanced. Club Pilates was one of the first studios to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes. With over 2200 instructors, we provide over 17 million workouts a year to tens of thousands of members. Club Pilates has been recognized in “Inc. Magazine's 500 List” and “Inc. Magazine’s 5000 List”, as well as “Entrepreneur Magazine's Franchise 500” multiple years in a row!
Position Title: Sales Associate
Reports to: General Manager, Director of Sales and/or Studio Owners
Earning Status: Base Hourly Pay Commission, Non-exempt
REQUIREMENTS:
- Excellent sales, communication, and customer service skills required.
- Goal-oriented work ethic with an ability to achieve sales in memberships, retail, private training, and teacher training.
- Ability to learn and use the Club Ready software system.
- Ability to stand or sit for up to 8 hours throughout the workday.
- Must be fluent in English and have excellent communication skills via in-person, phone and email.
- Must be able to work under pressure and meet tight deadlines.
- Must have proficient computer skills.
- Daily and/or occasional travel may be required.
RESPONSIBILITIES:
- Execute sales processes including lead generation, regular follow up, and final closings of memberships.
- Conduct tours of studio grounds while establishing relationships and targeting individuals’ specific needs and wants.
- Maintain acceptable level of personal sales production.
- Emphasize and reinforce objectives of the club as a fitness and wellness provider.
- Present available services to current or prospective members.
- Book quality appointments to achieve monthly sales quotas.
- Participate in special events (e.g. health fairs, grand openings, marathons, and community and hospital events) to promote the studio & gain company awareness.
- Assume responsibility for developing selling skills.
- Support efforts in maintaining a clean, safe, and efficient studio.
- Other duties as assigned.
