What are the responsibilities and job description for the OR - Assistant General Manager position at RISER FITNESS?
Job Details
Description
JOB DESCRIPTION
Position Title: Assistant General Manager (AGM)
Reports to: General Manager (GM)
POSITION:
The Assistant General Manager will assist the General Manager in overseeing all studio
functions from sales to instructors. They will lead all sales efforts; drive membership
growth and endeavor to prevent member attrition.
RESPONSIBILITIES:
• Ensure excellent customer service by creating a welcoming and friendly
environment and addressing customer concerns or complaints
• Responsible, along with the General Manager and Sales Associates, for ensuring
that studio membership and revenue goals are meet through personal sales and
training staff
• Responsible for helping to build the studio community through organizing and
executing events
• Assistant the General Manager in supervising and managing staff, including
hiring, training, and scheduling
• Be the direct point of contact for all staff with General Manager is off
• Oversee all billing issues (membership agreements, cancellations, freezes, failed
payments, etc)
• Assist with retail displays, sales, and inventory
• Responsible for posting social media stories
• Maintain cleanliness and organization in the studio.
• Work collaboratively on monthly studio plans, grassroots marketing, and
promotional activities
• Any other tasks required to meet company goals
The employee is expected to adhere to all company policies, including the policy of at
will employment.
Qualifications
REQUIREMENTS:
· 2 years of retail/service sales or fitness sales experience.
· Confident in generating personal sales and training Sales Associates in sales
· Ability to manage and drive 4 revenue streams: memberships, retail, private
training, and teacher training
· Must be fluent in English and have excellent communication and strong
interpersonal skills in person, on the telephone and via email
· Ability to excel in a fast changing, diverse environment.
· Ability to recognize areas of improvement and make changes using good
judgement.
· An affinity and passion for fitness.
· Solid writing and grammar skills.
· Highly organized, proficient in data management, ability to prioritize and meet
deadlines.
· Professional, punctual, reliable and neat.
· Strong attention to detail and accuracy.
· Trustworthy and ability to handle confidential information.
· Ability to work harmoniously with co-workers, clients and the general public.
· Proficiency with computers and Studio software.
