Sr Client Endpoint Engineer

Job Title: Sr Client Endpoint Engineer

Location: Rancho Cordova, CA

Work Mode: Hybrid

Duration: 6-9 Months

Responsibilities

• Ticket and Request Management: Manage and triage incoming tickets and requests, ensuring timely resolution and prioritization of tasks.
• Software Deployment: Create and deploy software packages to endpoints, ensuring proper installation and functionality.
• Security Patch Management: Deploy security patches and perform monthly patching maintenance across endpoints and servers.
• Reporting and Documentation: Create and maintain detailed reports within the Symantec console, document procedures, incident reports, and system configurations to ensure clarity and accessibility for future reference.
• 3rd Level Support: Provide third-level support for the Technical Operations Center (TOC) and Endpoint Support Services, handling complex issues and escalating when necessary.
• System Health Monitoring and Maintenance: Perform daily, weekly, and monthly system health checks, including diagnostics, Windows event logs, syslog monitoring, and RAAD (Remote Management Symantec Agent Diagnostics).
• Conduct server maintenance to ensure optimal performance and functionality of endpoint management systems. Script Development: Create and maintain PowerShell and Visual Basic scripts to automate tasks and optimize system performance.
• Cross-Department Communication: Communicate effectively with clinical departments, clinics, IT Security, vendors, clinical engineering, research, education, and other departments throughout the Health System to resolve issues and ensure smooth operations.
• Vendor Relations: Maintain strong relationships with vendor support, manage tickets, and escalate issues when necessary to ensure timely resolution.

Required Technical Experience

• 3 years of experience managing endpoints with Symantec Endpoint (Altiris) in an enterprise of 6,000 endpoints or more.
• 5 years of experience in endpoint management/operational support within an enterprise organization of 8,000 endpoints or more.
• 2 years of experience using Active Directory Users and Computers.
• 2 years of experience in creating and maintaining PowerShell and Visual Basic scripts.
• Proven experience in Technical Project Management, with the ability to lead and coordinate cross-functional teams.
• Experience working within a healthcare organization and a strong understanding of HIPAA regulations.
• Excellent written and verbal communication skills, with experience working with staff at all levels.

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