Health Service Monitor

Overview

The Health Service Monitor (HSM) will function as the bridge between the Agency’s Mental Health and Care Management Services and Enhanced Family Foster Care (EFFC) team. The HSM will work with the case planning team to identify children, youth and families who may benefit and be eligible for the services offered to assist with and expedite the referral process for children and their families. The HSM will assist the EFFC Program by assisting with eligibility documents, enrollment forms and consents. The HSM will assist the EFFC program by ensuring children are scheduled for medical, dental, and mental health services. The HSM will facilitate appointments with the agency’s Health Services department and track children’s initial and annual, medical, dental, and mental health services as per ACS and OCFS requirements. The HSM will perform clerical duties under the supervision of the Manhattan Regional Manager.

Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 72,000 individuals annually. We do this through 101 programs across 138 sites, throughout New York City and Westchester. Our strong belief and commitment to diversity is shown not just through our work with supported people but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in New York City.

Responsibilities

• Develop a process for screening and referring children and families to Mental Health and Care Management Services.
• Meet regularly with program leadership and case planning staff to discuss identified youth and progress with referrals.
• Attend case conference and case plannings, where potential referrals are discussed.
• Work with the case planning team to secure eligibility and work on enrollment for children with complex trauma needs and or qualifying medical conditions to Care Management services.
• Explain the program to parents when needed.
• Refer child for an eligibility assessment.
• Assist with the completion of enrollment forms and consents.           
• Work with the care management team to ensure smooth enrollment into the program. Work with the case planning team to determine children who are eligible for CFTSS or Article 31 mental health services.
• Explain the program to parents when needed.
• Refer child for an eligibility assessment.
• Assist with the completion of enrollment forms and consents.
• Create and manage a tickler that tracks all initial and annual child health services. This includes medical, dental, mental health assessments, and care management services. Ensure accuracy of tickler and update monthly.
• Liaison with Health Services to schedule all children medical, dental, and mental health appointments.
• Liaison with foster, pre-adoptive and child parent for appointment availability and follow up with reminders to child’s caregivers of child’s scheduled appointment date and time.
• Ensure and track diligent efforts to schedule child appointments and share feedback with   case planning team   on children who have missed appointments.
• Review child/ family medical consent forms for accurately prior to submission to Health Services department.
• Assist Health Service department with ACS medical audit preparation.
• Conduct clerical duties, i.e.  photocopy, emails, filing and process letters for mailings.
• Willing to travel within the five boroughs.
• Maintain Adoption and KinGap case records
• Performs related and similar duties as assigned by Manhattan Regional Manager.

Qualifications

• AA degree Preferred.
• Strong engagement and collaboration skills
• Experience in child welfare and/or mental health services to children and families in understanding regulations.
• Computer literate and strong knowledge of Excel 
• Initiative-taking and ability to work independently.
• Excellent organizational skills, ability to multitask, meticulous.
• Effective communication skills both written and verbal.
• Ability to carry out assignments with attention to accurateness, thoroughness, and timeliness and with minimal supervision.
• Excellent interpersonal and customer services skills.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Supervisory Responsibility

Yes/No

Work Environment:

Clinic/Field/Corporate Office

Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday at: 317 Lenox Ave, NYC. NY. Work hours options are 9:00 am - 5:00 pm, 9:30 am - 5:30 pm, 10 am - 6 pm with flexibility to work weekends when needed.

Additional Requirements:

• Authorized to work in the U.S.
• Ability to work in-person in New York City (NY) for at least 3 days or more per week.
• Ability to travel to other Rising Ground sites (if required)

Application & Interview Process

While the interview process may vary slightly, the general process will be:

• Application reviewed by Talent Acquisition Team member
• Phone screen with Talent Acquisition Team member
• Interview with Hiring Manager
• Panel Interview with Key Partners
• Interview Decision & Feedback

Our Compensation & Benefits

The annual salary for this position is $49,000.00 depending on experience and fit for the role. Rising Ground offers competitive compensation based on the midpoint of the market among not-for-profit organizations of similar size. We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external equity seriously. Given our commitment to equity, Rising Ground does not negotiate compensation offers; instead, each compensation offer is determined carefully using external and internal benchmarking. You will have an opportunity to discuss compensation in more detail after you begin the application process. Rising Ground also provides competitive, comprehensive benefits, recognition, and career development.

Equal Employment Opportunity Statement

It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Salary : $49,000