Program Enhancement and Expansion Coordinator

Overview

About Rising Ground 

Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 72,000 individuals annually. We do this through 101 programs across 138 sites, throughout New York City and Westchester. Our strong belief and commitment to diversity is shown not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in New York City. 

About the Role 

The Program Enhancement and Expansion Coordinator (PEEC) will work closely with the Organization’s leadership to ensure the provision of high-quality services and support programmatic goals in a mission-driven culture. This newly designed position will support the operation of the Organization’s programs through the development of enhanced programming within and across divisions and will support the development of new programming for the Organization. 

Responsibilities

Essential Duties and Responsibilities include the following.  Other duties may be assigned. 

Active commitment to organizational mission and vision and providing high quality programs. Support a high performing culture aligned with Rising Ground’s expectations and core values. 

Working closely with organization leadership to ensure success in program operations.  This includes but is not limited to:    

• Working closely with the Institutional Advancement Department and program leadership to support mission driven program development and expansion.  This includes governmental contracts, fee for service programming and supplemental funding through private foundations. 

• Ensure that deadlines are met, linkage agreements and MOUs are complete and that content for applications is strong. 

• When contract awards are made, support the organization's needs to execute the program launch.  This includes supporting the operations departments in their work to launch the programs, assisting the development of program protocols when needed, and supporting hiring new staff.  

• Working with program leadership to identify innovative interventions and modalities to enhance existing programs and/or improve efficiencies.  This includes new evidence-based practice models, innovative interventions, improved technology and access to additional resources to support the organization's work. Work closely with the training department to develop training plans when necessary. 

• Supporting programs and divisions through the accreditation process.  This may include assisting in the review and revision of policies and procedures to conform with standards, supporting the program through the actual accreditation process and managing and items for follow-up. 

• Manage and track all Program Improvement Plans, Corrective Action Plans and other feedback from oversight that requires follow-up.  Ensure that all responses are completed within the required timeframe.  Develop a tracking system for submission to the CPO so that trends may be reviewed. 

• Support programs in their development of tracking systems for their performance indicators as needed and serve as a liaison between program and the Performance Evaluation and Measurement (PEM) Department for Performance Effectiveness Indicators. 

• In partnership with the ACPO, manage the implementation of PROMISE, the Organization’s trauma informed, person centered system and philosophy of service delivery.  

• Support organization-wide initiatives such as the person supported satisfaction surveys to ensure maximum participation.  Work with program leaders to develop and execute responses.  Track progress. 

• Develop system to track mission effectiveness efforts and work with programs and support departments to ensure that barriers to mission driver work are addressed/ 

• Develop and maintain dashboards for program indicators as needed. 

• Managing special projects 

Raise the Organization’s profile through external communications, representation at key events, serving on advisory boards, relevant committees and task forces.  

• Keep abreast and maintain knowledge of current, developing trends, research and best practice models. 

Qualifications

• Master’s degree or equivalent preferred, plus five years' experience working in a human services organization.  

• Comprehensive working knowledge of program planning, programmatic regulations, requirements, budgets, and current best practices  

• Experience in project management. 

• Experience in data-driven evaluations and analyses.  Ability to develop and maintain dashboards. 

• Ability to work closely with Performance, Evaluation and Measurement Department to ensure the delivery of qualitative and quantitative goals and outcomes of programs and services.  Analyze and assess programs based on data collected and implement corrective measures if required.   

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Supervisory Responsibility 

No 

Work Environment: 

Corporate Office 

Position Type/Expected Hours of Work:  This is a full-time position. Days and hours of work are Monday through Friday in our Headquarters at 1333 Broadway office in Midtown Manhattan. Work hours options are 9:00 am - 5:00 pm, 9:30 am - 5:30 pm, 10 am - 6 pm. 

Additional Requirements:  

• Authorized to work in the U.S. 

• Ability to work in-person in New York City (NY) for at least 3 days or more per week. 

• Ability to travel to other Rising Ground sites (if required) 

Application & Interview Process 

While the interview process may vary slightly, the general process will be: 

• Application reviewed by Talent Acquisition Team member 

• Phone screen with Talent Acquisition Team member 

• Interview with Hiring Manager 

• Panel Interview with Key Partners 

• Interview Decision & Feedback 

Our Compensation & Benefits 

The pay rate for this position is between $90,000 - $110,000/Yr., depending on experience and fit for the role. Rising Ground offers competitive compensation based on the midpoint of the market among not-for-profit organizations of similar size. We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external equity seriously. Given our commitment to equity, Rising Ground does not negotiate compensation offers; instead, each compensation offer is determined carefully using external and internal benchmarking. You will have an opportunity to discuss compensation in more detail after you begin the application process. Rising Ground also provides competitive, comprehensive benefits, recognition, and career development. Our current benefits include: 

• Medical, Dental & Vision Benefits 

• Flexible Spending Accounts 

• Wellness Program 

• Employee Assistance program 

• 401k Retirement plan 

• Holiday and Paid Time Off 

Our Commitment to Diversity, Fairness, and Belonging 

Rising Ground is comprised of unique and valued individuals who together make the organization effective in assisting the children, adults and families who come to us for support. We believe that only when all employees contribute fully as their true selves can Rising Ground's true strength, vision, and values come to fruition. We recognize the ubiquitous social biases and structures that impact and shape the experiences of all people, including our own staff and people supported. Among the many biases present in our society that shape our personal and professional experiences race, gender, sexual orientation, and gender expression are all factors that can present hurdles. As such, Rising Ground is committed to being an anti-racist and inclusive organization that will actively strive to overcome both systemic and interpersonal biases that perpetuate oppression. 

Equal Employment Opportunity Statement 

It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all  employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment. 

Salary : $90,000 - $110,000