Resource Coordinator

Overview

Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 25,000 individuals. We do this through 101 programs in 138 locations throughout New York City and Westchester. Our strong belief and commitment to diversity shows not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. At Rising Ground, we are passionate about transforming lives through a lens of equity, cultural humility, and healing-centered engagement. If you are someone who believes in the power of social justice and restorative practices to create positive change, and you are eager to help others find pathways to healing and empowerment, this role is an opportunity to make a profound difference in the lives of those who need it most.

The Resource Coordinator will answer the Paths to Healing Helpline and screen all incoming calls from survivors of intimate partner violence seeking services as well ascommunity partners referring clients to services. The Resource Coordinator will complete and process all new referrals and input referrals into the database. The Resource Coordinator is also responsible for providing information about community resources (i.e. counseling, legal services, food pantries, education/vocational programs, children’s activities, etc.) to individuals calling the helpline and will maintain an up-to-date list of these resources. Additionally, the Resource Coordinator will screen all clients for the Office of Victims’ Services compensation program, as well process and submit these applications. As part of their responsibilities, the Resource Coordinator will maintain a caseload of 10-15 clients seeking Economic Empowerment and/or advocacy services.

The ideal candidate will bring a passion for social justice and anti-oppressive practice, experience providing support to survivors of intimate partner violence and/or other forms of trauma, and a desire to work collaboratively with a team of creative and committed clinicians and advocates. The Resource Coordinator will work out of our Harlem office with the opportunity of 2 work from home days. 

Responsibilities

• Answers Helpline calls and emails, processes incoming referrals and inputs referral information into database.
• Screens all new clients for Office of Victims’ Services compensation eligibility andprocesses/submits applications.
• Provides information to clients/community partners about resources in the community and maintains up-to-date list of these resources.
• Maintains caseload of 10-15 clients seeking Economic Empowerment and/or advocacyservices.
• Actively engages in interdisciplinary collaboration and case coordination with other STEPS programs and relevant agencies.
• Participates in weekly supervision, weekly team meetings and other meetings asrequired.
• Performs administrative tasks as needed.
• Maintains program records and completes daily, monthly and quarterly reports
• Performs basic data entry tasks and ensures accuracy in database management.
• Accesses and navigates the internet for resources, updates, and information relevant to client needs.
• Other duties as assigned

Qualifications

• Bi-lingual English/Spanish, required.
• Experience providing support to survivors of intimate partner violence and an understanding of the dynamics of intimate partner violence.
• Understanding of trauma-based work.
• Excellent communication skills and the desire to connect with resources and community partners.
• Passion for incorporating reflective practice around issues of race, oppression, andintersectionality.
• Experience providing helpline and/or comprehensive case management services andadvocacy.
• Keen ability to work with individuals of diverse backgrounds and identities.
• Exceptional interpersonal, speaking, and writing skills and the ability to apply these skills in varied situations.
• Demonstrated ability to be flexible and work as a member of a multi-disciplinary team as well as independently.
• Basic understanding of data entry with attention to detail.
• Ability to access the internet and use online resources efficiently.
• Ability to work flexible hours

Benefits:Paid vacation, sick, personal days and holidays.401(K) matching.Health, dental, vision and life insurance

(35) hrs./week, 10am-6pm, Monday-Friday.

Annual Salary: $62,000

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment. 

Salary : $62,000