What are the responsibilities and job description for the Gift Shop Clerk position at Rising Star Casino Resort?
Essential Job Functions:
- Utilize proper procedures and documentation for Gift Shop transactions.
- Ensure bank is counted and balanced.
- Supply guests with information on services available on property.
- Merchandising on retail floor.
- Receiving and inventory of merchandise including tagging, pricing, and changing display of merchandise.
- Daily cleaning of retail floor and stock room.
- Suggestive selling to guests.
- Answer phones and provide information or direct calls as appropriate.
- Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
- Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
Other Job Functions:
- May be cross-trained as a Uniform Issue Clerk
- Perform miscellaneous duties as assigned.
Job Qualifications:
- Experience Required: Previous cash handling experience preferred.
- Education Required: High school diploma or equivalent preferred.
- Skills, Knowledge and/or Abilities Required: Ability to communicate effectively with others; understands and complies with all company and departmental rules and regulations.
- Licenses, Certifications, Bonding, and/or Testing Required:
- Other Specialized Requirements:
POSITION TITLE: Gift Shop Clerk
Physical Requirements, Essential Skills, Working Conditions
LEGEND
- Light Applies to job 0 - 30% of the time
- Moderate Applies to job 31 - 60% of the time
- Heavy Applies to job 61 - 100% of the time
PHYSICAL:
(3) Standing
(2) Walking or Mobility
(2) Climbing
(2) Turning
(1) Running
(3) Bending/Stooping
(1) Sitting
(3) Reaching
(3) Speaking
(3) Lifting
(3) Carrying
(2) Pushing
(1) Pulling
(3) Hearing
(3) Observing
(2) Kneeling
(2) Stretching
ESSENTIAL JOB SKILLS:
(2) Planning
(1) Directing Others
(1) Writing
(3) Math Skills
(2) Computer Literacy
(3) Discriminating Colors
- Working at Various Tempos
(3) Concentrating Amid Distractions
(3) Remembering Names and Faces
(1) Analytical Skills
(2) Working Rapidly
(2) Making Decisions
(1) Reading
WORKING CONDITIONS:
(3) Inside
(1) Outside
(1) Humidity
(1) Hazards (Toxins, etc.)
(1) High Places
(1) Changing Temperatures
(1) Odors
(1) Hot
(1) Cold
(1) Wet
(1) Dry
(1) Dirty
(1) Noisy
(1) Gloves
Experience
Preferred- Customer Service
Behaviors
Preferred- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest
Motivations
Preferred- Self-Starter: Inspired to perform without outside help
