What are the responsibilities and job description for the Hotel Night Audit position at Rising Star Group Llc?
Benefits : 401(k)
Bonus based on performance
Competitive salary
Employee discounts
Flexible schedule
Paid time off
Signing bonus
Training & development
Benefits / Perks
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
Job Summary We are seeking a positive, friendly Night Auditor to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities
Run Hotel Night Audit. Overnight Shift 11PM-7AM
Take reservations and answer questions via phone, email, and in-person
Build rapport with guests and identify their needs through friendly conversation and open-ended questions
Describe the features and amenities of guest rooms
Ensure compliance with health and quality standards
Qualifications
Opera Experience Preferred
Familiarity with hospitality industry standards
Proficient in English; knowledge of other languages is a plus
Computer literacy
Able to resolve issues with a customer-focused orientation
Able to lift 30 pounds
