Client Operations Quality Assurance Analyst

This position is responsible for ensuring all functions regarding system configuration for school set-up on waiver and enrollment system. This includes responsibility for processing changes into the various systems, answering waiver or enrollment configuration questions or escalation. Timely school set-up during implementation season by working closely with the PMO group. Completing Tier 3 tickets (associated with level 1-3 tasks) escalated within the client operations group. Escalations could include processing changes into the various systems, answering process or configuration questions for (waivers or enrollments) requiring additional research, system changes or testing. Analysts will be asked to research data for service area technical escalations to identify possible causes. The analyst will work closely with IT by documenting the isolated problem and providing input for best resolution. The analyst will also be called to provide training demos on new features, processes or new efficient tools for the service area and operations groups as needed.

Primary Duties and Responsibilities:

• Ensure all School implementation setup is completed timely and verified for quality assurance (waiver and enrollment)
• Ensure that established best practices and standards across all schools are used when setting up the system (waiver and enrollment)
• Takes a lead role in implementation of company initiatives (transitioning clients, new products, new system, new enhancements, new features).
• Work closely with IT by documenting the isolated problem and providing input for best resolution.
• Assist in testing new systems or new tools to be used by the Service team area.
• Create test plans and monitor results.
• Assist service area with (training and documentation) for new systems or systems features when needed.
• Complete accurately and timely all incoming operation tasks (Tier 3 tickets, Reports, research on a topic, data analysis) assigned to the operation group.
• Assist the service team area with escalated issues preventing the completion of service tasks (adding students, deleting students, incorrect refunds, payments or making waiver changes, etc.)

Requirements and Qualifications:

• Bachelor’s Degree preferred.
• Previous User System Configuration and data analysis experience preferred
• Experience in the student healthcare industry preferred
• Strong written and oral communication skills
• Strong problem-solving and analytical skills
• PC proficiency to include Microsoft Word, Excel, PowerPoint, and Outlook

Risk Strategies is the 9th largest privately held U.S. brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies is an Accession Risk Management Group company, with over 200 offices and more than 5,000 employees across the U.S. and Canada.

Our industry recognition includes being named a Great Place to Work, Best Places to Work in Insurance, and on the Inc. 5000 list as one of America’s Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues.