What are the responsibilities and job description for the Account Manager, Limited Lines (Captives) position at Risk Strategies?
Oxford is seeking an organized and highly motivated Insurance Account Manager to join our growing team. This key contributor will serve as a critical link between clients, brokers, and the company, providing exceptional service and support. The position requires a proactive approach to client and broker management, handling policy renewals and servicing needs, and maintaining comprehensive documentation while adhering to important deadlines and regulatory compliance. Ideal candidates are detail-oriented, thrive in a dynamic, client-focused environment, and excel in providing personalized service. We are looking for a motivated individual who is eager to contribute to our company's growth..
Responsibilities
- Client and Broker Inquiries: Respond promptly and courteously to all client and broker/producer inquiries.
- Policy Coordination: Coordinate with broker partners and clients on policy coverage, changes, and exclusions.
- Renewal Process Management: Oversee all aspects of the renewal process, including application processes, developing summaries, pricing indications, and quotes.
- Sales Collaboration: Collaborate with the Sales Team to cross-sell additional business services and refer clients to personal and financial services teams.
- Policy Review: Review policies and all related documentation for accuracy and adherence to quality standards.
- Client Assistance: Assist clients and brokers with coverage changes, certificate requests, binders, and endorsements, using each contact as an opportunity to review needs and cross-sell appropriate services.
- Client Retention Initiatives: Work with the Account Management Director to develop and implement ongoing client retention initiatives.
- Record Maintenance: Maintain accurate and compliant client records, including documentation, communications, and transactions.
- Policy Renewal and Billing: Renew policies following agency standards, verify each renewal’s accuracy, and ensure all renewals are processed and billed correctly. Facilitate corrections as necessary and deliver proposals when needed.
- Non-Renewals and Cancellations: Process non-renewals and cancellation requests, aiming to retain business where appropriate.
- Industry Knowledge: Stay informed about industry developments, new products, legislation, coverages, and technology to continuously improve knowledge and performance.
- Salesforce Proficiency: Utilize the Salesforce platform for input, documentation, and performing technical tasks to expedite client service and maintain standards of compliance.
- Client Communication: Provide clear answers to clients on coverage or billing questions, including rate fluctuations or policy changes, ensuring full understanding.
- Policy Changes and Cancellations: Facilitate timely and compliant processing and notification of policy changes, cancellations, and non-renewals.
- Documentation Preparation and Review: Prepare and review related documentation, including policies, reinsurance and service contracts, feasibility analysis charts, loss runs, annual meeting documents, financial statements, and billing inputs.
- Service Provider Relationships: Maintain relationships with various service providers, including independent auditors, actuaries, attorneys, TPAs, carriers/reinsurers, reinsurance brokers, and fronting carriers.
- Technical Support: Provide technical support to client/broker-facing sales roles.
- Claims Coordination: Coordinate with the claims department to obtain loss data as needed.
Qualifications and Traits
- Educational Background: Minimum of an Associate’s degree in a relevant field; equivalent professional experience will also be considered.
- Licensing: Active P&C insurance license
- Industry Experience: Experience in captive and/or commercial insurance preferred.
- Customer Service Skills: Exceptional customer service and relationship management skills.
- Communication Skills: Excellent written and verbal communication abilities.
- Technical Proficiency: Proficiency in CRM software, particularly the Microsoft Office Suite (Word, Excel, PowerPoint). Experience with Salesforce is a plus.
- Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills, with keen attention to detail.
- Multitasking Ability: Ability to multitask and prioritize in a fast-paced environment.
- Team Collaboration: Demonstrated ability to work collaboratively with team members and other departments.
Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page:
www.risk-strategies.com/careers
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