What are the responsibilities and job description for the Group Manager position at Risk Strategies?
The Manager, Customer Service is responsible for leading the customer service team and overseeing all aspects of customer support operations. This role involves developing and implementing customer service strategies, ensuring a high level of customer satisfaction, and managing the performance and development of the customer service staff. The ideal candidate has strong leadership abilities, a customer-centric approach, and experience in managing customer service teams.
Primary Duties and Responsibilities:
- Lead and manage the customer service team to achieve performance goals.
- Develop and implement strategies to improve customer satisfaction and service efficiency.
- Monitor and analyze customer service metrics to identify areas for improvement.
- Handle escalated customer issues and ensure prompt resolutions.
- Recruit, train, and develop customer service staff.
- Collaborate with other departments to enhance the customer experience.
Qualifications and Requirements:
- 5 years of experience in customer service, with 2 years in a management role.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Proficiency in customer service software and reporting tools.
- Ability to drive process improvements and foster a customer-focused culture.
Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, the firm serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and 5,000 employees across the US and Canada.
Industry recognition includes being named a Best Places to Work in Insurance for five consecutive years (2018-2022) and to the Inc. 5000 list as one of America’s Fastest Growing Private Companies. Risk Strategies is committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues.
Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page:
www.risk-strategies.com/careers
.
Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies'
California Job Applicant Privacy Notice
.
